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Ep#36: What it Takes to Win in Customer Experience
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内容由Dr. Dani Chesson and Designer Peter Allan, Dr. Dani Chesson, and Designer Peter Allan提供。所有播客内容（包括剧集、图形和播客描述）均由 Dr. Dani Chesson and Designer Peter Allan, Dr. Dani Chesson, and Designer Peter Allan 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品，您可以按照此处概述的流程进行操作https://zh.player.fm/legal。
Customer Experience (CX) is vital for businesses in the 21st century, but do we know what we mean when we say CX? In this episode, Dr Dani and Designer Peter explore CX.
In this episode, you will
• understand what CX is and what it is not
• learn why CX is a vital aspect of business success
• discover how to design and operationalize a winning CX
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