110. How Unconscious Biases Influence Your Customers’ Decision-Making Process With Sylvie Di Giusto Doing Customer Experience Right‬ With Stacy Sherman podcast

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内容由Stacy Sherman and Doing CX Right®‬提供。所有播客内容（包括剧集、图形和播客描述）均由 Stacy Sherman and Doing CX Right®‬ 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品，您可以按照此处概述的流程进行操作https://zh.player.fm/legal。

Doing Customer Experience Right‬ with Stacy Sherman « »
110. How Unconscious Biases Influence Your Customers’ Decision-Making Process with Sylvie Di Giusto

1y ago 33:17

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内容由Stacy Sherman and Doing CX Right®‬提供。所有播客内容（包括剧集、图形和播客描述）均由 Stacy Sherman and Doing CX Right®‬ 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品，您可以按照此处概述的流程进行操作https://zh.player.fm/legal。

Feeling overwhelmed trying to deliver excellent customer experiences? Struggling with unhappy customers and negative feedback? Stacy Sherman and Sylvie Di Giusto tackle these challenges head-on. They discuss practical strategies for forging strong emotional connections and making impactful first impressions. Learn about understanding customer emotions and biases and how the ABCDE model can enhance every interaction. This show also offers insights on active listening to utilize customer feedback effectively, and draws intriguing parallels between leadership and parenting in the realm of customer experience. Take notes, as there are a lot of gems shared.

More info: https://DoingCXRight.com

… continue reading

156集单集

#Business #Stacy Sherman #Customerexperience #Customerservice #Doingcxright #Stacysherman #Marketing #CX Right

Artwork

110. How Unconscious Biases Influence Your Customers’ Decision-Making Process with Sylvie Di Giusto

Doing Customer Experience Right‬ with Stacy Sherman

published 1y ago

分享

MP3•单集首页

内容由Stacy Sherman and Doing CX Right®‬提供。所有播客内容（包括剧集、图形和播客描述）均由 Stacy Sherman and Doing CX Right®‬ 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品，您可以按照此处概述的流程进行操作https://zh.player.fm/legal。

Feeling overwhelmed trying to deliver excellent customer experiences? Struggling with unhappy customers and negative feedback? Stacy Sherman and Sylvie Di Giusto tackle these challenges head-on. They discuss practical strategies for forging strong emotional connections and making impactful first impressions. Learn about understanding customer emotions and biases and how the ABCDE model can enhance every interaction. This show also offers insights on active listening to utilize customer feedback effectively, and draws intriguing parallels between leadership and parenting in the realm of customer experience. Take notes, as there are a lot of gems shared.

More info: https://DoingCXRight.com

… continue reading

156集单集

#Business #Stacy Sherman #Customerexperience #Customerservice #Doingcxright #Stacysherman #Marketing #CX Right

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