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内容由Stacy Sherman and Doing CX Right®提供。所有播客内容（包括剧集、图形和播客描述）均由 Stacy Sherman and Doing CX Right® 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品，您可以按照此处概述的流程进行操作https://zh.player.fm/legal。
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111. The Fred Factor Effect - Transforming CX from Ordinary to Exceptional with Mark Sanborn
Manage episode 389284411 series 2907625
内容由Stacy Sherman and Doing CX Right®提供。所有播客内容（包括剧集、图形和播客描述）均由 Stacy Sherman and Doing CX Right® 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品，您可以按照此处概述的流程进行操作https://zh.player.fm/legal。
What does it take to create extraordinary experiences that make customers happier and tell others? Stacy Sherman and featured guest Mark Sanborn reveals proven principles to consistently deliver positive emotion and go beyond the ordinary. You'll learn the 4 principles from his book, "The Fred Factor" focussed on a real-life postal carrier who made a difference. You'll discover how to reinvent, build relationships, and add value without spending more. And, some of the best advice about leadership, customer experience, and succeeding in the age of AI.
Details at www.DoingCXRight.com
156集单集
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Manage episode 389284411 series 2907625
内容由Stacy Sherman and Doing CX Right®提供。所有播客内容（包括剧集、图形和播客描述）均由 Stacy Sherman and Doing CX Right® 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品，您可以按照此处概述的流程进行操作https://zh.player.fm/legal。
What does it take to create extraordinary experiences that make customers happier and tell others? Stacy Sherman and featured guest Mark Sanborn reveals proven principles to consistently deliver positive emotion and go beyond the ordinary. You'll learn the 4 principles from his book, "The Fred Factor" focussed on a real-life postal carrier who made a difference. You'll discover how to reinvent, build relationships, and add value without spending more. And, some of the best advice about leadership, customer experience, and succeeding in the age of AI.
Details at www.DoingCXRight.com
156集单集
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