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内容由Stacy Sherman and Doing CX Right®提供。所有播客内容（包括剧集、图形和播客描述）均由 Stacy Sherman and Doing CX Right® 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品，您可以按照此处概述的流程进行操作https://zh.player.fm/legal。
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112. Rethinking Customer Service - Why 'Good' Just Isn't Enough Anymore with Lisa Ford
Manage episode 390190899 series 2907625
内容由Stacy Sherman and Doing CX Right®提供。所有播客内容（包括剧集、图形和播客描述）均由 Stacy Sherman and Doing CX Right® 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品，您可以按照此处概述的流程进行操作https://zh.player.fm/legal。
Are you struggling to create lasting emotional connections with customers?
Learn the key differences between customer service and customer experience from leading experts Stacy Sherman and featured guest, Lisa Ford. You'll hear practical strategies to drive loyalty by truly understanding your customers, showing you value them, and creating seamless, personalized journeys. By the end of the episode, you'll be equipped with proven strategies on leadership, processes, and technology investments essential for transitioning from basic service to delivering memorable end-to-end experiences.
These insights will empower you to enhance customer engagement, significantly boost retention, and propel your brand's growth.
Learn more at DoingCXRight.com. Access our FREE Customer Experience Audit Tool: Click here.
Grow as a CX Professional with our numerous Resources.
Book time with Stacy here.
168集单集
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Manage episode 390190899 series 2907625
内容由Stacy Sherman and Doing CX Right®提供。所有播客内容（包括剧集、图形和播客描述）均由 Stacy Sherman and Doing CX Right® 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品，您可以按照此处概述的流程进行操作https://zh.player.fm/legal。
Are you struggling to create lasting emotional connections with customers?
Learn the key differences between customer service and customer experience from leading experts Stacy Sherman and featured guest, Lisa Ford. You'll hear practical strategies to drive loyalty by truly understanding your customers, showing you value them, and creating seamless, personalized journeys. By the end of the episode, you'll be equipped with proven strategies on leadership, processes, and technology investments essential for transitioning from basic service to delivering memorable end-to-end experiences.
These insights will empower you to enhance customer engagement, significantly boost retention, and propel your brand's growth.
Learn more at DoingCXRight.com. Access our FREE Customer Experience Audit Tool: Click here.
Grow as a CX Professional with our numerous Resources.
Book time with Stacy here.
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