3.11 End of Watch with Bootsy + Sal – “The Resiliency Project” Interview with Nick Wilson

End of Watch with Bootsy + Sal

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Insights Unlocked

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How Anthropologie gets omnichannel right (and what to learn) 27:29

13天之前27:29

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Episode web page: https://tinyurl.com/2b3dz2z8 ----------------------- Rate Insights Unlocked and write a review If you appreciate Insights Unlocked , please give it a rating and a review. Visit Apple Podcasts, pull up the Insights Unlocked show page and scroll to the bottom of the screen. Below the trailers, you'll find Ratings and Reviews. Click on a star rating. Scroll down past the highlighted review and click on "Write a Review." You'll make my day. ----------------------- In this episode of Insights Unlocked , we explore the evolving landscape of omnichannel strategies with Kate MacCabe, founder of Flywheel Strategy. With nearly two decades of experience in digital strategy and product management, Kate shares her insights on bridging internal silos, leveraging customer insights, and designing omnichannel experiences that truly resonate. From the early days of DTC growth to today’s complex, multi-touchpoint customer journeys, Kate explains why omnichannel is no longer optional—it’s essential. She highlights a standout example from Anthropologie, demonstrating how brands can create a unified customer experience across digital and physical spaces. Whether you’re a marketing leader, UX strategist, or product manager, this episode is packed with actionable advice on aligning teams, integrating user feedback, and building a future-proof omnichannel strategy. Key Takeaways: ✅ Omnichannel vs. Multichannel: Many brands think they’re omnichannel, but they’re really just multichannel. Kate breaks down the difference and how to shift toward true integration. ✅ Anthropologie’s Success Story: Learn how this brand seamlessly blended physical and digital experiences to create a memorable, data-driven customer journey. ✅ User Feedback is the Secret Weapon: Discover how continuous user testing—before, during, and after a launch—helps brands fine-tune their strategies and avoid costly mistakes. ✅ Aligning Teams for Success: Cross-functional collaboration is critical. Kate shares tips on breaking down silos between marketing, product, and development teams. ✅ Emerging Tech & Omnichannel: Instead of chasing the latest tech trends, Kate advises businesses to define their strategic goals first—then leverage AI, AR, and other innovations to enhance the customer experience. Quotes from the Episode: 💬 "Omnichannel isn’t just about being everywhere; it’s about creating seamless bridges between every touchpoint a customer interacts with." – Kate MacCabe 💬 "Companies that truly listen to their users—through qualitative and quantitative insights—are the ones that thrive in today’s competitive landscape." – Kate MacCabe Resources & Links: 🔗 Learn more about Flywheel Strategy 🔗 Connect with Kate MacCabe on LinkedIn 🔗 Explore UserTesting for customer insights for marketers…

4年之前 49:14

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Bootsy and Sal interview retired police officer and detective Nick Wilson. Nick medically retired after 13 years on the force in various capacities, from patrol, to detective, to SWAT, and undercover. Nick talks about his struggle with post-traumatic stress and chemical dependency and what brought him to start The Resiliency Project. The Resiliency Project provides mental health resources to first responders around the country.
Learn more at: theresiliencyproject.info.
This episode is dedicated to BATF Special Agent Ariel Rios – E.O.W. 12.02.1982.
This episode is available on all major listening platforms including Apple Podcasts and Spotify. The vidcast of this talk can be viewed on Youtube.
To connect with the End of Watch Podcast team, please like our Facebook page or visit StoreFront Productions. You can also now connect with us on Instagram @EndofWatchPodcast or Twitter @EndofWatchPod

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End of Watch with Bootsy + Sal