Founder Call With Mikkel Svane

Founder Calls

In the latest episode of Founder Calls, Aaron Levie, Box CEO and co-founder, calls up Mikkel Svane, CEO and co-founder of Zendesk, the company that has changed the face of customer support platforms. Svane and two of his friends founded Zendesk in Copenhagen and eventually moved the company to California, took it public, and turned it into a nearly 2 billion dollar business. Over the course of almost a decade, Svane has experienced his fair share of ups and downs -- from figuring out how to raise capital from American investors to taking on a massively consolidated industry -- but has emerged as a prime example of what it takes to disrupt the enterprise. Levie calls up Svane to discuss all the events that take place between raising capital and an IPO: how you create value through better design and being faster to market, what it takes to build an effective enterprise sales model, and how to keep the startup culture alive as a public company. Tune in for a glimpse of Svane's latest thoughts around the future of customer support and how new channels like FB Messenger will change the way businesses communicate with their customers. He even shares his favorite companies at the forefront of customers support (and some that could use a little help!).