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Changing Consumer Behaviors with Matt Jones
Manage episode 436350944 series 3409995
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Matt Jones (Sr. Director @ TrueCar) and Paul Daly share on shifting consumer shopping habits.
As customer experience demand shifts, dealers are finding success through not only offering refined responses to consumers during their online shopping experience but also enhancing every step of the CX journey.
These quality conversations with the customer can drive their desire to continue moving their buying journey forward.
Top dealership operators also continue to invest in their employee experience.
Special thanks to our friends at TrueCar, Inc. for making our NAMAD Coverage possible.
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