It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
…
continue reading
内容由In The Know - A Customer Experience Podcast提供。所有播客内容（包括剧集、图形和播客描述）均由 In The Know - A Customer Experience Podcast 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品，您可以按照此处概述的流程进行操作https://zh.player.fm/legal。
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#18 Why Enterprise Customer Experience Begins with Technology (Jamie Smith, ServiceMaster)
Manage episode 183511826 series 1393299
内容由In The Know - A Customer Experience Podcast提供。所有播客内容（包括剧集、图形和播客描述）均由 In The Know - A Customer Experience Podcast 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品，您可以按照此处概述的流程进行操作https://zh.player.fm/legal。
Today, we're learning how Jamie Smith, the Senior Vice President and CIO at ServiceMaster, a Fortune 1000 company, thinks about and approaches customer experience. Jamie was named the senior vice president and Chief Information Officer in 2015. As CIO, Smith is driving ServiceMaster's IT strategy, services and operations, and aggressively delivering innovative and transformational solutions to enhance the experience for customers, employees and franchise owners. Prior to joining ServiceMaster in 2014, Smith served as director of infrastructure and sales finance for Nissan North America, leading all infrastructure delivery for Nissan's Americas Region, and IT applications services for Nissan Motor Acceptance Corporation and Infiniti Financial Services. Before Nissan, he worked for IBM and PricewaterhouseCoopers as a consultant. ServiceMaster is a Fortune 1000 company that provides residential and commercial services. Brands operated by ServiceMaster include: - Terminix - American Home Shield - ServiceMaster Clean - ServiceMaster Restore - Merry Maids - AmeriSpec - Furniture Medic In today’s discussion we’ll cover a handful to fascinating topics: - How ServiceMaster measures customer feedback. - How they make behavior systematic - How they involve technology in creating memorable customer experiences
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28集单集
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Manage episode 183511826 series 1393299
内容由In The Know - A Customer Experience Podcast提供。所有播客内容（包括剧集、图形和播客描述）均由 In The Know - A Customer Experience Podcast 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品，您可以按照此处概述的流程进行操作https://zh.player.fm/legal。
Today, we're learning how Jamie Smith, the Senior Vice President and CIO at ServiceMaster, a Fortune 1000 company, thinks about and approaches customer experience. Jamie was named the senior vice president and Chief Information Officer in 2015. As CIO, Smith is driving ServiceMaster's IT strategy, services and operations, and aggressively delivering innovative and transformational solutions to enhance the experience for customers, employees and franchise owners. Prior to joining ServiceMaster in 2014, Smith served as director of infrastructure and sales finance for Nissan North America, leading all infrastructure delivery for Nissan's Americas Region, and IT applications services for Nissan Motor Acceptance Corporation and Infiniti Financial Services. Before Nissan, he worked for IBM and PricewaterhouseCoopers as a consultant. ServiceMaster is a Fortune 1000 company that provides residential and commercial services. Brands operated by ServiceMaster include: - Terminix - American Home Shield - ServiceMaster Clean - ServiceMaster Restore - Merry Maids - AmeriSpec - Furniture Medic In today’s discussion we’ll cover a handful to fascinating topics: - How ServiceMaster measures customer feedback. - How they make behavior systematic - How they involve technology in creating memorable customer experiences
…
continue reading
28集单集
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类似 In The Know - A Dispatch Podcast 的节目
It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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continue reading
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…
continue reading
Bitcoin pioneer Charlie Shrem peels back the layers on the lives and backgrounds of the world's most impactful innovators. Centering around intimate narratives, Shrem uncovers a detailed, previously unspoken story of the genesis and evolution of bitcoin, cryptocurrency, artificial intelligence, and the web3 movements. Join Shrem as he journeys through the uncharted territories of tech revolutions, revealing the human side of the stories that shaped the digital world we live in today.
…
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continue reading
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…
continue reading
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…
continue reading
Call them changemakers. Call them rule breakers. We call them Redefiners. And in this provocative podcast, we explore how daring leaders from across industries and around the globe are redefining their organizations—and themselves—to create extraordinary impact in today’s rapidly changing world. In each episode, Russell Reynolds Associates Leadership Advisor Hoda Tahoun and former CEO Clarke Murphy host engaging, purposeful conversations with leaders in and out of the business world who shar ...
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Player FM -播客应用
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