#10: Why Great CX Is Personalized, Responsive, And Trustworthy (Kristen Craft, Ovia Health) In The Know - A Dispatch podcast

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#10: Why Great CX is Personalized, Responsive, and Trustworthy (Kristen Craft, Ovia Health)

7+ y ago 27:57

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内容由In The Know - A Customer Experience Podcast提供。所有播客内容（包括剧集、图形和播客描述）均由 In The Know - A Customer Experience Podcast 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品，您可以按照此处概述的流程进行操作https://zh.player.fm/legal。

For this episode, we're talking all things customer experience with Kristen Craft, VP of Marketing and Business Development at Ovia Health - the leading maternity benefits program. Kristen has over a decade of experience working for companies like Kaplan, The Parthenon Group, Transparent Language, Wistia, and now Ovia Health. Kristen received her BA from Brown, her Masters in education from Harvard University, and her MBA from MIT Sloan. Today we cover all things customer experience and how her and her team at Ovia Health always make their decisions with the customer in mind. I loved this conversation and found it very actionable. So as always, grab a pen, grab some paper, and without any further ado, please welcome, Kristen Craft. Kristen Craft: https://twitter.com/thecrafty Ovia Health: http://oviahealth.ovuline.com/

… continue reading

28集单集

#Business #Customer Experience #In The Know - A Customer Experience Podcast

Artwork

#10: Why Great CX is Personalized, Responsive, and Trustworthy (Kristen Craft, Ovia Health)

In The Know - A Dispatch Podcast

published 7+ y ago

分享

MP3•单集首页

内容由In The Know - A Customer Experience Podcast提供。所有播客内容（包括剧集、图形和播客描述）均由 In The Know - A Customer Experience Podcast 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品，您可以按照此处概述的流程进行操作https://zh.player.fm/legal。

For this episode, we're talking all things customer experience with Kristen Craft, VP of Marketing and Business Development at Ovia Health - the leading maternity benefits program. Kristen has over a decade of experience working for companies like Kaplan, The Parthenon Group, Transparent Language, Wistia, and now Ovia Health. Kristen received her BA from Brown, her Masters in education from Harvard University, and her MBA from MIT Sloan. Today we cover all things customer experience and how her and her team at Ovia Health always make their decisions with the customer in mind. I loved this conversation and found it very actionable. So as always, grab a pen, grab some paper, and without any further ado, please welcome, Kristen Craft. Kristen Craft: https://twitter.com/thecrafty Ovia Health: http://oviahealth.ovuline.com/

… continue reading

28集单集

#Business #Customer Experience #In The Know - A Customer Experience Podcast

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