It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
…
continue reading
内容由In The Know - A Customer Experience Podcast提供。所有播客内容(包括剧集、图形和播客描述)均由 In The Know - A Customer Experience Podcast 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品,您可以按照此处概述的流程进行操作https://zh.player.fm/legal。
Player FM -播客应用
使用Player FM应用程序离线!
使用Player FM应用程序离线!
#8: Why Customer Experience is Everything to SMBs (Dan Slagen, Alignable)
Manage episode 175404192 series 1393299
内容由In The Know - A Customer Experience Podcast提供。所有播客内容(包括剧集、图形和播客描述)均由 In The Know - A Customer Experience Podcast 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品,您可以按照此处概述的流程进行操作https://zh.player.fm/legal。
For this episode, we're chatting with Dan Slagen, the CMO and GTM of Alignable - the networking platform for small and local business owners. Dan is one of the most respected and well-known marketers in Boston for his work with Hubspot, Nanigans, and Wayfair. He has been featured on Bloomberg TV, Fast Money, The New York Times, the Wall Street Journal, TechCrunch, AdAge, and VentureBeat, among many others. Dan is now leading the charge of all marketing efforts for Alignable. In this episode we’re discussing: - 2 case studies of clever SMB customer experience tactics from companies with little marketing budgets. - How customer experience can help SMBs maintain and build relationships. - What customer experience means to the SMB world, and should they even care? I personally loved this conversation, found it very insightful, and most of all actionable. So as always, grab a pen, grab some paper, and without any further ado, please welcome, Dan Slagen. Dan Slagen: https://twitter.com/danslagen Alignable: https://www.alignable.com/
…
continue reading
28集单集
Manage episode 175404192 series 1393299
内容由In The Know - A Customer Experience Podcast提供。所有播客内容(包括剧集、图形和播客描述)均由 In The Know - A Customer Experience Podcast 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品,您可以按照此处概述的流程进行操作https://zh.player.fm/legal。
For this episode, we're chatting with Dan Slagen, the CMO and GTM of Alignable - the networking platform for small and local business owners. Dan is one of the most respected and well-known marketers in Boston for his work with Hubspot, Nanigans, and Wayfair. He has been featured on Bloomberg TV, Fast Money, The New York Times, the Wall Street Journal, TechCrunch, AdAge, and VentureBeat, among many others. Dan is now leading the charge of all marketing efforts for Alignable. In this episode we’re discussing: - 2 case studies of clever SMB customer experience tactics from companies with little marketing budgets. - How customer experience can help SMBs maintain and build relationships. - What customer experience means to the SMB world, and should they even care? I personally loved this conversation, found it very insightful, and most of all actionable. So as always, grab a pen, grab some paper, and without any further ado, please welcome, Dan Slagen. Dan Slagen: https://twitter.com/danslagen Alignable: https://www.alignable.com/
…
continue reading
28集单集
すべてのエピソード
×欢迎使用Player FM
Player FM正在网上搜索高质量的播客,以便您现在享受。它是最好的播客应用程序,适用于安卓、iPhone和网络。注册以跨设备同步订阅。