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Dial M for Mystery Shopper – Sponsored by CallRail

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Manage episode 454925627 series 1037328
内容由Legal Talk Network提供。所有播客内容(包括剧集、图形和播客描述)均由 Legal Talk Network 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品,您可以按照此处概述的流程进行操作https://zh.player.fm/legal

Intrigue! Drama! Suspense! Our victim, Paul Robinson Law, gets put through the wringer again with an after-hours secret shopper call plotted by Gyi and Conrad.

-----

Before you get too delighted at the thought of hearing about the missteps of a fellow firm, remember—if you haven’t taken the time to fully engage with training and testing your in-house or third-party reception, your client intake might be dead in the water. So, did Paul’s firm successfully escalate the undercover shopper’s legal need? Gyi and Conrad analyze the experience and break down its good and bad elements to showcase how proper intake training, scripting, coaching, and emotional connection can foster a superior customer experience that will win you more clients.

The News:

Also, the dirty, underhanded, belly of the internet turned on Gyi and Conrad in the form of Google Business Profile suspensions on the SAME day. Coincidence? They think not. But, that’s it for today—let’s hash all that out in the next episode.

Other Episodes in the Paul Robinson Trilogy:

Lawyer Website Roasted

Ring, Ring! What to Expect When You Call Up a Marketing Agency

Connect:

The Bite - Lunch Hour Legal Marketing Newsletter!

Leave Us an Apple Review

Lunch Hour Legal Marketing on YouTube

Lunch Hour Legal Marketing on TikTok

Chapters - Times Approximate

(0:00) Planting our Flag / GBP Suspensions

(6:59) Legal Marketing News

(17:53) Mystery Shopper Call

  continue reading

143集单集

Artwork
icon分享
 
Manage episode 454925627 series 1037328
内容由Legal Talk Network提供。所有播客内容(包括剧集、图形和播客描述)均由 Legal Talk Network 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品,您可以按照此处概述的流程进行操作https://zh.player.fm/legal

Intrigue! Drama! Suspense! Our victim, Paul Robinson Law, gets put through the wringer again with an after-hours secret shopper call plotted by Gyi and Conrad.

-----

Before you get too delighted at the thought of hearing about the missteps of a fellow firm, remember—if you haven’t taken the time to fully engage with training and testing your in-house or third-party reception, your client intake might be dead in the water. So, did Paul’s firm successfully escalate the undercover shopper’s legal need? Gyi and Conrad analyze the experience and break down its good and bad elements to showcase how proper intake training, scripting, coaching, and emotional connection can foster a superior customer experience that will win you more clients.

The News:

Also, the dirty, underhanded, belly of the internet turned on Gyi and Conrad in the form of Google Business Profile suspensions on the SAME day. Coincidence? They think not. But, that’s it for today—let’s hash all that out in the next episode.

Other Episodes in the Paul Robinson Trilogy:

Lawyer Website Roasted

Ring, Ring! What to Expect When You Call Up a Marketing Agency

Connect:

The Bite - Lunch Hour Legal Marketing Newsletter!

Leave Us an Apple Review

Lunch Hour Legal Marketing on YouTube

Lunch Hour Legal Marketing on TikTok

Chapters - Times Approximate

(0:00) Planting our Flag / GBP Suspensions

(6:59) Legal Marketing News

(17:53) Mystery Shopper Call

  continue reading

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