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When is enough, enough? Should we troubleshoot over the phone or schedule a service call?
Manage episode 382860050 series 3429503
内容由Eric Aune, Andy Mickelson, Eric Aune, and Andy Mickelson提供。所有播客内容（包括剧集、图形和播客描述）均由 Eric Aune, Andy Mickelson, Eric Aune, and Andy Mickelson 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品，您可以按照此处概述的流程进行操作https://zh.player.fm/legal。
Are you walking the tightrope of remote troubleshooting? From dealing with difficult customer calls when systems fail to the tricky decision of when to inspect in-person or troubleshoot over the phone, we bring you a candid conversation about the realities of our industry. Let's take, for instance, the case of a customer with icy radiators - we'll walk you through this firsthand experience and show you how we approach such a scenario.
The balancing act doesn't end there. In our deep-dive into these complex issues, we also bring to light the delicate dance of offering free advice over a call or suggesting a paid service call. This conversation is not just about the financial aspects but also about educating the customer about their systems to prevent unwarranted damage. We take a hard look at the implications of giving away advice for free, the management of customer relationships, and what it means to charge for service calls without undermining these relationships.
As we round up this engaging episode, we highlight the significance of customer feedback in honing our services. We'd love to hear from you, our listeners, and invite you to join this insightful conversation. Whether it's your thoughts on the trade industry, your experiences in remote troubleshooting, or your opinion on this episode – we're all ears. Tune into this episode and gain valuable insights from our experiences in the trade industry, as we juggle the act of offering remote advice and scheduling service calls. Let's make trades great again, together!
Send us your feedback or topic ideas over on our social channels!
Eric Aune @mechanicalhub
Andy Mickelson @mick_plumb
Check out our website: mechanical-hub.com
章节
1. Determining the Limits of Remote Troubleshooting (00:00:00)
2. Troubleshooting HVAC Issues Over the Phone (00:07:29)
3. Common Sense Solutions and Customer Interactions (00:19:08)
4. Encouraging Ratings and Engagement From Listeners (00:27:59)
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