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MFP 119. Stuart Rutherford: Listening to Clients: a Market-led Approach

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Manage episode 152503007 series 1061371
内容由MicroSave提供。所有播客内容(包括剧集、图形和播客描述)均由 MicroSave 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品,您可以按照此处概述的流程进行操作https://zh.player.fm/legal

Listening to clients is at the heart of providing financial services in a market-led approach. Financial service providers should always keep their eyes and ears open for what their clients are saying in terms of the design and delivery of the product.
Stuart Rutherford is the founder of SafeSave, a microfinance institution in Bangladesh and author of the books The Poor And Their Money and Portfolios Of The Poor. Rutherford talks about the importance of listening to clients, how best MFIs can learn from them, and his experience in conducting such research.

  continue reading

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Manage episode 152503007 series 1061371
内容由MicroSave提供。所有播客内容(包括剧集、图形和播客描述)均由 MicroSave 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品,您可以按照此处概述的流程进行操作https://zh.player.fm/legal

Listening to clients is at the heart of providing financial services in a market-led approach. Financial service providers should always keep their eyes and ears open for what their clients are saying in terms of the design and delivery of the product.
Stuart Rutherford is the founder of SafeSave, a microfinance institution in Bangladesh and author of the books The Poor And Their Money and Portfolios Of The Poor. Rutherford talks about the importance of listening to clients, how best MFIs can learn from them, and his experience in conducting such research.

  continue reading

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