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Episode 2 - Getting to Know Your CXOs - Joe Ward, CEO IKIN
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In this episode of On The Edge, host Stephen Brown interviews Joe Ward, an accomplished executive with experience in the telephony business and the CEO of IKIN. They discuss the important steps a CEO should take in their first 30-60 days, the significance of building a strong leadership team, the challenges of making tough decisions, the impact of AI on business, and Joe's experiences in the technology industry. Joe also shares his advice for salespeople when meeting with C-level executives. Overall, the conversation highlights the importance of patience, learning, and adaptability in leadership roles.
Takeaways
In the first 30-60 days as a CEO, it is important to be patient, learn as much as possible about the environment and challenges, and take a measured approach to implementing policies and procedures.
Building a strong leadership team is critical for a company's success. Leaders should focus on mentoring their team members and giving them the opportunity to make decisions and learn from their mistakes.
Making tough decisions as a CEO requires confidence, accountability, and the ability to accept that mistakes may happen. It is important to be open to input from others but ultimately take ownership of the decisions.
The rise of AI presents both opportunities and challenges for businesses. Leaders need to be proactive in addressing the security and ethical implications of AI and finding ways to use it in a productive and responsible manner.
Experiences in the technology industry, such as competing against larger companies, have taught valuable lessons about agility, innovation, and the importance of connecting with customers on a personal level.
Salespeople should prioritize building real-life connections with customers and focus on making them successful by solving their problems with the company's solutions.
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