Changing Access Models in General Practice - A Success Story

Primary Care Knowledge Boost

Doctors Sara and Lisa talk to GP Dr Adam Cliffe about how he and his practice went about changing the model by which patients access the practice. It is so far working very well for both staff and patients. It’s an interesting talk about change management and one example of how a difficult situation was changed for the better.

You can use these podcasts as part of your CPD - we don’t do certificates but they still count :)

Useful resources:

• House of Commons Committee Report: The Future of General Practice Oct 2022: https://publications.parliament.uk/pa/cm5803/cmselect/cmhealth/113/report.html#heading-0
• The King’s Fund, Innovative Models for General Practice June 2018: https://www.kingsfund.org.uk/publications/innovative-models-general-practice

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This podcast has been made with the support of GP Excellence and Wigan CCG. Given that it is recorded with Greater Manchester clinicians, the information discussed may not be applicable elsewhere and it is important to consult local guidelines before making any treatment decisions.

The information presented is the personal opinion of the healthcare professional interviewed and might not be representative to all clinicians. It is based on their interpretation of current best practice and guidelines when the episode was recorded. Guidelines can change; To the best of our knowledge the information in this episode is up to date as of it’s release but it is the listeners responsibility to review the information and make sure it is still up to date when they listen.

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