Adapting in a Virtual Market? Are you in

Ryan J Orr/Team Title Guy Podcast

In this episode Ryan challenges you to adapt in todays marketplace and shares some of the things he and his team are doing to stay as a resource for their clients. Are you up for the challenge?
Nearly 20 years ago, Ryan J. Orr was signing documents to refinance his home, when the escrow officer asked him why he was wearing a suit. It happened that Ryan was a recent college graduate on his way to a career fair. “Let me get the sales manager,” the escrow officer said. Ryan was hired 30 days later, and he says he has never looked back.

Ryan dedicated himself to learning his craft, and his new career took off. “I knew I could get away with not knowing a lot to start, but I needed to invest in my career and be educated to know as much or more than my clients — or if I didn’t know something, I wanted the resources to know who to turn to. So, I joined chambers of commerce, went back to school and took real estate classes, and got involved with leadership in local professional associations. For me, it became very personal, very quick.”

Taking a cue from his favorite sales trainer, Jeffrey Gitomer, who says that business cards are boring, Ryan created an alter ego called “The Title Guy.” This part mild-mannered businessman, part super-hero persona also had a slogan: “Whether you sell, buy or refi — specify The Title Guy.”

Today, Ryan is the face of “Team Title Guy” at Ticor Title in Ontario, where he serves the West End of San Bernardino County. His inside support is 25-year industry veteran Victoria Rebello, and together, they hold their spot among the top 5-10 percent in the nation. “Victoria is service- and solutions-oriented with a bubbly personality. At the volume we’re running, without her it would be almost impossible to get everything done in a day. Making sure you have the right people in the right seats is imperative to success at a high level. Ideally, in the next year, my goal is to get to the top 2 percent in the nation.”

Helping Others Succeed

Ultimately, it all comes down to service. “When someone calls, they will get a response in minutes. If I’m in a meeting, my phone forwards to Victoria, and she will respond. It’s important to me that when somebody calls, somebody answers. I never take for granted that good relationships are based on communication. If we don’t know what you want and when you need it, we can’t exceed your expectations. And we are relentless with follow-up. When there is a challenge, we typically get things worked out. We know how to find creative solutions to get the file closed while safeguarding the parties.”

Ryan’s peers have the highest praise for him and his team. One summed up: “Since meeting and starting to work with Ryan, I have had nothing but great service. I have not opened a title order with any other title rep for about 8 years now. There just is no reason. Ryan is always available and treats me like his only client. I highly recommend using Ryan for all title orders. He is a great connection to other services, as well, and makes himself a valuable resource. Give him a try and you won’t have to worry about title anymore.”

Ryan’s priorities in life are faith, family and business, and his values are reflected in the way he serves both clients and community. He is a founder of the West End Real Estate Professionals (WEREP), a group that meets

weekly to elevate the real estate profession. Inspired by the 9-11 tragedy, Ryan also founded Operation Community Cares, a nonprofit organization that sends thousands of care packages each year to deployed service people.

Ryan J. Orr –

Vice President

Ticor Title
4120 Concours, Suite 400 Ontario, CA 91764

Tel: [phone]
Email: [e-mail]

Web: www.TeamTitleGuy.com