Professional Education in Customer Success w/ Vijay Mehrotra

Scale Tale - The Customer Success Podcast

Today leaders are keen on ensuring customer value.
Customer Success plays a pivotal position in the customer-centric software industry.
If you are eyeing a career shift in CS or are just looking to simply honing your customer success acumen, this episode is a goldmine.
Vijay Mehrotra, who's at the forefront of customer success education at the University of San Francisco, joins Mausmi Ambastha on this episode of The Scale Tale Podcast to discuss how SaaS companies can harness customer data for breakthrough insights, the urgent need for updated curricula to match tech's pace, the potential of leveraging customer data for business intelligence and the transformative role of AI. Vijay discussed the importance of cross-pollination of sales and customer success roles.
Timestamps
0:00 - Intro
2:20 - How Vijay's experience led him to customer success
7:50 - Learning Customer Success
11:32 - Evolution of operation of CS teams
13:00 - Equipping to embrace the ever-evolving landscape of CS function
19:06 - Pillars of Vijay's CS course
23:03 - Insights on the Success Hacker Program
24:18 - What does the future look like after taking up CS education?
28:02 - CS should own retention & upsells
29:25 - Closing
About Vijay
Vijay Mehrotra is a Professor of Business Analytics at the University of San Francisco where he leads its CS management education initiative.
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Connect with Vijay Mehrotra on LinkedIn 👉 https://www.linkedin.com/in/vijay-mehrotra-ba9498/
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Connect with the podcast host Mausmi Ambastha on LinkedIn 👉 https://www.linkedin.com/in/mausmiambastha/