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Is Training to blame for Customer service failure?
Manage episode 407193190 series 3558719
内容由Amas Tenumah and Bob Furniss提供。所有播客内容（包括剧集、图形和播客描述）均由 Amas Tenumah and Bob Furniss 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品，您可以按照此处概述的流程进行操作https://zh.player.fm/legal。
People blame most bad interactions on poor training.Is this true?
- The training blame game
- Who is the real culprit when service goes bad
- What is training actually good for
- Is empathy a skill or an emotion?
And much more...
Contact Amas and Bob.
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