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Your Call is Being Recorded for quality purposes
Manage episode 407193189 series 3558719
内容由Amas Tenumah and Bob Furniss提供。所有播客内容（包括剧集、图形和播客描述）均由 Amas Tenumah and Bob Furniss 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品，您可以按照此处概述的流程进行操作https://zh.player.fm/legal。
Join Amas and Bob as they discuss the dreaded message we all hear when calling for service.
What is done with my recording and transcripts at most contact centers?
Who owns the data?
Three things to change about the recording and quality assurance process.
Some quotes...
- "I don't think it's BS they are recorded but they're not listening to a lot of it..."
- "Here is what your agent hears after you tell them they scored 84...."
- "At the end of the day, the job you signed up for is an interaction between two people and how they FEEL about it..."
And so much more
Contact Amas and Bob.
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