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How To Improve Customer Service Without Spending a Dime
Manage episode 404860282 series 3499134
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Here’s some free advice: It’s not that hard to improve your customer experience.
Just try some of these simple things that our panel suggests. Host Daniel Govaer is joined by Kyle Mountsier, COO of ASOTU, Michael Wood, GM at Checkered Flag Auto Group Jen Suzuki, President at eDealer Solutions and Erica Bruno, Head of Marketing & Brand Engagement at Global SUV.
Here’s what we covered:
0:00 Intro and Disclaimers
1:38 Around the horn: How did February end in the auto industry?
5:37 Headlines - Tesla’s Brand Loyalty
10:59 Headlines - Reselling Cybertrucks
14:44 Headlines - Jaguar’s Last Year Of ICE
20:17 Headlines - Shawn Fain, Motor Trend Person of the Year
23:47 How To Improve Customer Experience Without Spending a Dime
39:44 Relationship Advice - Signs Your Dealership Just Isn’t That Into You
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Like what you've heard here? Check out our other shows:
The Automotive Troublemaker
Auto Collabs
More Than Cars
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