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Take a Punk rock approach to your CX and create more superfans with Adrian Swinscoe
Manage episode 393287617 series 3482794
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In this episode we spoke with Adrian Swinscoe, CX advisor, author, speaker and creator of Punk CX.
Adrian discussed the concept of a punk version of customer experience and how it pushes business leaders to fundamentally think and act differently in their approach to CX.
During our chat, Adrian shared some key concepts and practical takeaways from his best selling books that will allow you harness your inner punk and transform your own CX.
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