In 1966, two Brazilian men were found dead on Vintém Hill under bizarre circumstances that continue to perplex investigators and conspiracy theorists alike. Lying side by side, their bodies were discovered wearing matching lead masks—shields with no eyeholes—alongside cryptic notes. Were they victims of a cult ritual, a failed experiment, or something even more otherworldly? See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info .…
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BONUS - AI in Action: Transforming Customer Interactions and Employee Support with Zoom
Manage episode 450271653 series 3615746
内容由CDW UK Office of the CTO提供。所有播客内容（包括剧集、图形和播客描述）均由 CDW UK Office of the CTO 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品，您可以按照此处概述的流程进行操作https://zh.player.fm/legal。
Join Tim Russell from CDW as he sits down with Laura Ball, CX and AI Lead for EMEA at Zoom, to explore the growing impact of AI in both customer interactions and employee support. They discuss how AI is reshaping the way businesses engage with customers, streamline support processes, and enhance overall experiences. The conversation also dives into the rapid advancements in AI technologies and their perspectives on where AI is headed in the future. A must-listen for anyone looking to harness the power of AI in the modern workplace.
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分享Manage episode 450271653 series 3615746
内容由CDW UK Office of the CTO提供。所有播客内容（包括剧集、图形和播客描述）均由 CDW UK Office of the CTO 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品，您可以按照此处概述的流程进行操作https://zh.player.fm/legal。
Join Tim Russell from CDW as he sits down with Laura Ball, CX and AI Lead for EMEA at Zoom, to explore the growing impact of AI in both customer interactions and employee support. They discuss how AI is reshaping the way businesses engage with customers, streamline support processes, and enhance overall experiences. The conversation also dives into the rapid advancements in AI technologies and their perspectives on where AI is headed in the future. A must-listen for anyone looking to harness the power of AI in the modern workplace.
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The CDW OCTOpod
In this episode of The Octopod Podcast , we dive deep into the evolving world of human risk management with Masha Sedova, VP of Human Risk Strategy at Mimecast. As cyber threats increasingly target people, not just technology, traditional security awareness training is no longer enough. Masha shares insights from her years as a practitioner, founder, and strategist, exploring how businesses can take a data-driven approach to mitigating human risk. We discuss: 🔹 Why awareness training alone isn't working 🔹 The 8% of employees who drive 80% of security incidents 🔹 How to use risk-based interventions to protect your workforce 🔹 The role of AI, automation, and behavioral analytics in security 🔹 Why human risk management is a proactive game-changer If you're a CISO, security leader, or IT professional, this conversation will challenge the way you think about securing the human element in your cybersecurity strategy. Listen now to learn how to turn your people from the 'weakest link' into your strongest defence!…
In this three-part series, we are exploring loss prevention and shrinkage and how we can deliver technology solutions to help tackle this rising challenge and unlock insights for better decision-making across the retail sector. We will also explore how we can leverage this technology to unlock the power of data and provide insights for multiple departments in retail organisations. Finally, we explore how we can build the business case for investment to help unlock the value. CDW are hosting a webinar to dive into this in more detail. Find information on this here Speakers: Rob Sims. Chief Technologist, CDW Paige Dougherty, Enterprise Account Executive, Verkada…
In this three-part series, we are exploring loss prevention and shrinkage and how we can deliver technology solutions to help tackle this rising challenge and unlock insights for better decision-making across the retail sector. We will also explore how we can leverage this technology to unlock the power of data and provide insights for multiple departments in retail organisations. Finally, we explore how we can build the business case for investment to help unlock the value. CDW are hosting a webinar to dive into this in more detail. Find information on this here Speakers: Rob Sims. Chief Technologist, CDW Paige Dougherty, Enterprise Account Executive, Verkada…
In this three-part series, we are exploring loss prevention and shrinkage and how we can deliver technology solutions to help tackle this rising challenge and unlock insights for better decision-making across the retail sector. We will also explore how we can leverage this technology to unlock the power of data and provide insights for multiple departments in retail organisations. Finally, we explore how we can build the business case for investment to help unlock the value. CDW are hosting a webinar to dive into this in more detail. Find information on this here Speakers: Rob Sims. Chief Technologist, CDW Paige Dougherty, Enterprise Account Executive, Verkada…
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The CDW OCTOpod
In this episode, Kyle Davies, Head of the Office of the CTO at CDW, Tim Russell, Chief Technologist for Modern Workspace, and Jaro Tomik, Chief Technologist for Digital Enablement, explore the strategies and tools needed to unlock exceptional digital experiences for both employees and customers. The trio dive into how organizations can provide optimal user experiences by reimagining service management and enhancing user engagement across the business. From leveraging technologies to implementing best practices, they discuss how to create seamless, intuitive, and effective digital touchpoints that drive satisfaction and productivity. Whether you're looking to improve internal workflows or elevate customer interactions, this episode is for you.…
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The CDW OCTOpod
Join Kyle Davies, Head of the Office of the CTO at CDW, Stephen Faulkner, Chief Technologist for Security, and Rob Sims, Chief Technologist for Hybrid Platforms, as they discuss the critical challenges and approaches for securing the hybrid world. In this episode, the trio dive deep into the security strategies businesses need to thrive in today’s interconnected landscape. They explore how to visualize vulnerabilities, withstand evolving threats, and survive potential disruptions—all while maintaining business resilience. From leveraging AI-driven insights to building robust defense frameworks, this conversation equips organizations with actionable approaches to navigate the complexities of hybrid operations. Don’t miss this engaging and insightful discussion on how to secure the hybrid world and safeguard your business’s future.…
In this episode, Kyle Davies, Head of the Office of the CTO at CDW, sits down with Tim Russell, Chief Technologist for Modern Workspace, and Stephen Faulkner, Chief Technologist for Security, to delve into the evolving dynamics of the hybrid workforce. Together, they explore why the widely anticipated 3-day weekend hasn’t materialized and the realities shaping modern work-life balance. From attracting and retaining top talent to ensuring that organizations can secure their most vulnerable assets—their people—this conversation blends cutting-edge insights on modern workplace technology, strategies for bolstering employee engagement, and critical approaches to safeguarding human and digital ecosystems in a hybrid era. Tune in for actionable advice and fresh perspectives on navigating today’s complex workforce landscape, where innovation, culture, and security must converge for organizations to thrive.…
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The CDW OCTOpod
In this expert-led podcast series, Rob Sims is joined by a panel of retail industry leaders, including Ian Scott (Independent Retail Consultant), Peter Critchley (UK CEO, Trison), David Dobson (Global Industry Director, Retail at Intel Corporation), and Jane Liston (Head of Retail, CDW). Together, they explore the key issues shaping the retail sector in 2024 and beyond. In Part 1, the discussion revolves around sustainability and how retailers can meet growing environmental demands. Part 2 dives into the ever-important issue of security, addressing both digital and physical threats. Finally, in Part 3, the panel takes on the challenge of shrinkage, examining the factors behind it and strategies to minimize its impact.…
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The CDW OCTOpod
In this expert-led podcast series, Rob Sims is joined by a panel of retail industry leaders, including Ian Scott (Independent Retail Consultant), Peter Critchley (UK CEO, Trison), David Dobson (Global Industry Director, Retail at Intel Corporation), and Jane Liston (Head of Retail, CDW). Together, they explore the key issues shaping the retail sector in 2024 and beyond. In Part 1, the discussion revolves around sustainability and how retailers can meet growing environmental demands. Part 2 dives into the ever-important issue of security, addressing both digital and physical threats. Finally, in Part 3, the panel takes on the challenge of shrinkage, examining the factors behind it and strategies to minimize its impact.…
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The CDW OCTOpod
In this expert-led podcast series, Rob Sims is joined by a panel of retail industry leaders, including Ian Scott (Independent Retail Consultant), Peter Critchley (UK CEO, Trison), David Dobson (Global Industry Director, Retail at Intel Corporation), and Jane Liston (Head of Retail, CDW). Together, they explore the key issues shaping the retail sector in 2024 and beyond. In Part 1, the discussion revolves around sustainability and how retailers can meet growing environmental demands. Part 2 dives into the ever-important issue of security, addressing both digital and physical threats. Finally, in Part 3, the panel takes on the challenge of shrinkage, examining the factors behind it and strategies to minimize its impact.…
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The CDW OCTOpod
In this special episode recorded live at VMware Explore 2024 Barcelona, Kyle Davies, Head of the Office of the CTO at CDW UK, sits down with Joe Baguley, Chief Technology Officer, EMEA at VMware by Broadcom. They dive into the biggest announcements from this year’s event, unpacking how VMware’s vision is evolving post-acquisition and what this means for customers. From product updates to strategic shifts, Kyle and Joe explore the opportunities ahead and the steps businesses can take to start unlocking real value from their VMware investments. Whether you’re a VMware veteran or just beginning your journey, this conversation is packed with actionable insights and expert perspectives to help you navigate the future of hybrid cloud and multi-cloud strategies. Tune in to hear first hand what’s next for VMware and how you can make the most of your technology investments.…
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The CDW OCTOpod
In this episode, we bring together three minds in technology from CDWs Office of the CTO: Kyle Davies, Head of the Office of the CTO; Rob Sims, Chief Technologist for Hybrid Platforms; and Tim Russell, Chief Technologist for Modern Workspace. Together, they tackle the question: Has the world truly gone hybrid, or is it just clever marketing? From platforms to people, we explore the implications of hybrid cloud and hybrid work. Are businesses genuinely transforming, or are they just riding the buzzwords? Expect deep insights into how hybrid models are reshaping business, a candid look at the challenges of implementation, and an honest discussion on whether the term "hybrid" is overused in the public domain. If you're curious about what hybrid means today—and whether it's more substance or sizzle—this is an episode you won't want to miss! Listen now and join the conversation.…
In this episode of the CDW OCTOPod, Kyle Davies, head of the Office of the CTO at CDW UK, takes us through the vision behind the OCTOPod. Kyle explains the podcast’s purpose, how it will engage listeners with insightful discussions on technology trends and innovations, and why it’s worth subscribing and following for upcoming episodes. If you're passionate about tech or want to stay ahead in the evolving IT landscape, this is a must-listen Podcast! Tune in to hear what’s coming next on the CDW OCTOPod.…
In this episode, Tim Russell of CDW interviews Dan Scarfe, CEO and founder of Xrai Glass, to discuss the latest advancements in line of sight technology, virtual reality (VR), augmented reality (AR), and spatial computing. They explore how vendors are pushing boundaries to develop innovative devices that have the potential to transform the workplace. From enhancing collaboration to revolutionizing employee experiences, Tim and Dan dive deep into the real-world applications and future potential of these emerging technologies. Tune in for a forward-looking conversation on the next frontier of workplace innovation.…
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The CDW OCTOpod
Join Tim Russell from CDW as he sits down with Laura Ball, CX and AI Lead for EMEA at Zoom, to explore the growing impact of AI in both customer interactions and employee support. They discuss how AI is reshaping the way businesses engage with customers, streamline support processes, and enhance overall experiences. The conversation also dives into the rapid advancements in AI technologies and their perspectives on where AI is headed in the future. A must-listen for anyone looking to harness the power of AI in the modern workplace.…
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