))
#87: Empathy-Driven Leadership
Manage episode 422187446 series 3384955
内容由Mark Slatin and Mark Slatin | The Agile Brand提供。所有播客内容（包括剧集、图形和播客描述）均由 Mark Slatin and Mark Slatin | The Agile Brand 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品，您可以按照此处概述的流程进行操作https://zh.player.fm/legal。
CX leaders are faced with one of the most difficult challenges in their organization. They have small teams and limited positional authority and therefore need the support of others to make progress.
Patty Soltis, CCXP, shares her wisdom from decades of experience leading change in great brands like Neiman Marcus, Lord & Taylor, The Moffitt Cancer Center, and now in her role as a Senior CX Manager at Upwork.
In this episode:
Leading with Empathy
The Role of Emotions in Decision-Making
The importance of Detailed and Granular Information
Servant Leadership
Navigating Organizational Success
Learn how to treat your employees like your customers to improve the experience for your customers.
This episode is filled with practical tips and wisdom from a CX thought leader who has been there and done that and is still making a difference!
Resources
Register for the next Trusted Guide Roadmap™ Master Class Special Podcast Offer Valid through June 5, 2024 here: https://www.empoweredcx.com/delighted
The Delighted Customers podcast website: https://www.empoweredcx.com/podcast
Sign up for The Trusted Guide newsletter here: https://www.empoweredcx.com/newsletter
Get the latest news and updates on LinkedIn here: https://www.linkedin.com/in/markslatin/
Register for the next Trusted Guide Roadmap™ Master Class here: https://www.empoweredcx.com/
The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company
95集单集
分享
