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Transforming Slack into a Customer Support Hub with Joydeep Sen Sarma, CEO of Clearfeed.ai | Episode 067

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Manage episode 436462450 series 3479744
内容由Alex Turkovic提供。所有播客内容(包括剧集、图形和播客描述)均由 Alex Turkovic 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品,您可以按照此处概述的流程进行操作https://zh.player.fm/legal

In this episode, Joydeep Sen Sarma, founder and CEO of Clearfeed, discusses the evolution of customer success in the SaaS world, emphasizing the shift from transactional support to ongoing, relationship-driven models. He also shares insights on how Clearfeed transforms Slack into a structured customer management tool, the role of AI in customer interactions, and the increasing importance of integrating natural language interfaces into product design.

Topics we discussed:

  • 05:42 - The early internet and evolving tech paradigms
  • 12:40 - Transitioning from transactional to subscription models
  • 16:44 - Clearfeed: Transforming Slack into a help desk
  • 18:39 - Customer love for real-time communication
  • 22:21 - Fragmented experiences: No app, no problem
  • 24:38 - Use cases beyond B2B: SMB and tertiary markets
  • 30:48 - B2B learning from B2C customer engagement
  • 31:13 - The role of bots and AI in customer interactions
  • 41:02 - Balancing product development and customer feedback

Enjoy! I know I sure did…

Joydeep’s Linkedin: https://www.linkedin.com/in/joydeeps/

Support the show

+++++++++++++++++
Like/Subscribe/Review:
If you are getting value from the show, please follow/subscribe so that you don't miss an episode and consider leaving us a review.
Website:
For more information about the show or to get in touch, visit DigitalCustomerSuccess.com.
Buy Alex a Cup of Coffee:
This show runs exclusively on caffeine - and lots of it. If you like what we're, consider supporting our habit by buying us a cup of coffee: https://bmc.link/dcsp
Thank you for all of your support!
The Digital Customer Success Podcast is hosted by Alex Turkovic

  continue reading

章节

1. Transforming Slack into a Customer Support Hub with Joydeep Sen Sarma, CEO of Clearfeed.ai | Episode 067 (00:00:00)

2. Exploring Digital Customer Experience Innovations (00:00:03)

3. Tech Industry Evolution and Innovations (00:03:27)

4. Enhancing Customer Support With Chat Platforms (00:17:05)

5. Customer Collaboration and Software Integration (00:24:19)

6. Enhancing Customer Experience With AI (00:31:15)

7. Effective Customer Engagement Strategies (00:41:24)

77集单集

Artwork
icon分享
 
Manage episode 436462450 series 3479744
内容由Alex Turkovic提供。所有播客内容(包括剧集、图形和播客描述)均由 Alex Turkovic 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品,您可以按照此处概述的流程进行操作https://zh.player.fm/legal

In this episode, Joydeep Sen Sarma, founder and CEO of Clearfeed, discusses the evolution of customer success in the SaaS world, emphasizing the shift from transactional support to ongoing, relationship-driven models. He also shares insights on how Clearfeed transforms Slack into a structured customer management tool, the role of AI in customer interactions, and the increasing importance of integrating natural language interfaces into product design.

Topics we discussed:

  • 05:42 - The early internet and evolving tech paradigms
  • 12:40 - Transitioning from transactional to subscription models
  • 16:44 - Clearfeed: Transforming Slack into a help desk
  • 18:39 - Customer love for real-time communication
  • 22:21 - Fragmented experiences: No app, no problem
  • 24:38 - Use cases beyond B2B: SMB and tertiary markets
  • 30:48 - B2B learning from B2C customer engagement
  • 31:13 - The role of bots and AI in customer interactions
  • 41:02 - Balancing product development and customer feedback

Enjoy! I know I sure did…

Joydeep’s Linkedin: https://www.linkedin.com/in/joydeeps/

Support the show

+++++++++++++++++
Like/Subscribe/Review:
If you are getting value from the show, please follow/subscribe so that you don't miss an episode and consider leaving us a review.
Website:
For more information about the show or to get in touch, visit DigitalCustomerSuccess.com.
Buy Alex a Cup of Coffee:
This show runs exclusively on caffeine - and lots of it. If you like what we're, consider supporting our habit by buying us a cup of coffee: https://bmc.link/dcsp
Thank you for all of your support!
The Digital Customer Success Podcast is hosted by Alex Turkovic

  continue reading

章节

1. Transforming Slack into a Customer Support Hub with Joydeep Sen Sarma, CEO of Clearfeed.ai | Episode 067 (00:00:00)

2. Exploring Digital Customer Experience Innovations (00:00:03)

3. Tech Industry Evolution and Innovations (00:03:27)

4. Enhancing Customer Support With Chat Platforms (00:17:05)

5. Customer Collaboration and Software Integration (00:24:19)

6. Enhancing Customer Experience With AI (00:31:15)

7. Effective Customer Engagement Strategies (00:41:24)

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