Advancing health equity through patient-centered communication

The Health Disparities Podcast

Respectful, patient-centered communication can play a huge role in improving health outcomes and helping eliminate health disparities.

In today’s episode hosted by Movement Is Life’s Conchita Burpee, we explore the critical elements of effective, patient-centered communication. Our guests:

• Dr. Mauvareen Beverley, an executive-level physician with 20 years of experience advocating for improving patient engagement and cultural competency and the author of the book, “Nine Simple Solutions to Achieve Health Equity: A Guide for Healthcare Professionals and Patients”
• Dr. Janet Austin, the founder of JSA Chronic Disease Foundation, a national nonprofit aimed at providing resources and support to help people who experience pain due to chronic diseases have a better life.

Beverley says effective doctor-patient communication starts with heightened human value for each patient, regardless of their background or circumstances: “Everybody talks about being respectful and this and that, but if you don't value me, you think respect is going to come into your mind or your brain?”

Austin shares her personal experience as a lifelong chronic disease patient in explaining how small acts of kindness from healthcare providers can go a long way.

“I was having a really rough time just a few months ago, and of course, I'm there to talk with [my internal medicine doctor], and I'm crying,” Austin says. “She actually said, ‘Janet, I'm going to go ahead and book you to come back to see me in three months, I'm just going to make time for me to listen.’ And I just… I left so optimistic because someone said that they wanted to listen.”

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