418 — How do we measure management capability?

The Mind Tools L&D Podcast

Measuring management capability is intrinsically complex. Unlike sales training, where you have sales, or customer-service training, where you have CSAT scores, management doesn’t have a built-in metric we can use to quantify learning impact. So, what’s the solution?

This week on The Mind Tools L&D Podcast, Ross Dickie is joined by Owen and Anna to discuss our new ‘Manager Skills Assessment’ — a scientific diagnostic that managers and their organizations can use to evaluate their capability. We discuss:

• what the Manager Skills Assessment (MSA) is, and how it works;

• how we designed the MSA based on scientific research;

• what managers and L&D teams can expect to get out of the MSA.

To learn more about the Manager Skills Assessment, visit our website.

In ‘What I Learned This Week’, Owen mentioned SpaceX’s ‘Mechazilla’.

Ross D also referenced Donald Taylor and Egle Vinauskaite’s latest report, AI in L&D: Intention and Reality.

For more from us, including access to our back catalogue of podcasts, visit mindtools.com/business. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.  

Connect with our speakers   

If you'd like to share your thoughts on this episode, connect with us on LinkedIn:

• Ross Dickie

• Owen Ferguson

• Anna Barnett