Manage episode 292307584 series 2882680
What do Microsoft and a dental care marketplace have in common? Plenty, if you look at it from the inside-out. Dave Monahan, CEO of Kleer, got his entrepreneurial training at Microsoft, where he learned how to focus on solutions, build transparency, and innovate faster. Today, Dave is building a pandemic-proof culture at Kleer, a dental care marketplace aiming to replace inefficient insurance plans. In this episode of The Modern CFO podcast, Dave and host Andrew Seski talk about the benefits of transparency, where to look for product data, and how Kleer survived COVID-19.
- Check out Kleer
- Follow Kleer on LinkedIn or Twitter
- Connect with Dave Monahan on LinkedIn
- Connect with Andrew Seski on LinkedIn
4:22 - Microsoft-made entrepreneur
In his first year at Microsoft, Dave learned from CEO Steve Ballmer how to stay solution-focused.
6:44 - A model of transparency
Microsoft’s open-access information model encouraged responsibility and encouraged healthy risk-taking.
7:35 - If you gotta fail, do it with data
Microsoft’s corporate culture encouraged rapid experimentation backed by smart data to keep innovation moving.
“So it's a bit of a parlor game, dental insurance, and it ends up costing the dental practice a lot of money, and patients and employers a lot of money...we decided the dental space needed was an open marketplace where dentists and patients can connect directly without a middleman in the way. We created a platform that enables dental practices to design care plans for the patients. And these care plans can be different because one practice might be tailored towards older patients, but others would be tailored towards younger patients. And then the patients pay a subscription to dental practice. A simple subscription could be twenty-five dollars a month, $30 a month, and they get pretty much everything that's in insurance. You get your exams, your cleanings, your x-rays, and then you get discounts off of other treatments. But it costs about 30 or 40%, less than dental insurance. And it also has like, no, there's only no tax. There's no deductibles, there's no waiting periods, all that stuff's going away because we've gotten rid of that middleman. There's no reason for that middleman to be in the way. And once you get rid of that middleman, get rid of all the wasted inefficiency.”
9:25 - The Kleer revolution
Dave’s company, Kleer, is a dental practice marketplace connecting patients, dentists, and affordable care.
17:37- Here’s to the milestones
As the company grows, the Kleer team builds camaraderie and motivation with a culture of celebration.
21:20 - How transparency beat COVID-19
How do you save a start-up in a pandemic? Reinforce your transparent culture to rally your team - and extend the courtesy to customers, too.
27:09 - DIY transparency culture
Want an open culture? Stop worrying and allow access to key info - your employees and growth will benefit from it.
30:48 - No skeletons in the office
Dave keeps the info door open to investors to build trust, gain support, and benefit from outsider feedback.
38:14 - Connecting the data dots
Dave prioritizes collecting and understanding data from multiple sources, such as customer feedback.
39:56 - Keeping a global view
Along with market and customer analysis, Dave looks to the outside world to get a sense of what’s to come.