It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
…
continue reading
内容由Mike Manfredo and Paul Hagen, Paul Hagen, and Mike Manfredo提供。所有播客内容（包括剧集、图形和播客描述）均由 Mike Manfredo and Paul Hagen, Paul Hagen, and Mike Manfredo 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品，您可以按照此处概述的流程进行操作https://zh.player.fm/legal。
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Episode 38: An Introduction to Blockchain and CX
Manage episode 222139197 series 1431492
内容由Mike Manfredo and Paul Hagen, Paul Hagen, and Mike Manfredo提供。所有播客内容（包括剧集、图形和播客描述）均由 Mike Manfredo and Paul Hagen, Paul Hagen, and Mike Manfredo 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品，您可以按照此处概述的流程进行操作https://zh.player.fm/legal。
In this episode, Mike and Paul are joined by Kayvon Hosseini, a Blockchain expert at West Monroe. We explore what Blockchain is, what it means for customer experience leaders, how firms are getting started with it and the opportunities for CX pros to ensure the needs of customers/employees are met.
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continue reading
63集单集
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Manage episode 222139197 series 1431492
内容由Mike Manfredo and Paul Hagen, Paul Hagen, and Mike Manfredo提供。所有播客内容（包括剧集、图形和播客描述）均由 Mike Manfredo and Paul Hagen, Paul Hagen, and Mike Manfredo 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品，您可以按照此处概述的流程进行操作https://zh.player.fm/legal。
In this episode, Mike and Paul are joined by Kayvon Hosseini, a Blockchain expert at West Monroe. We explore what Blockchain is, what it means for customer experience leaders, how firms are getting started with it and the opportunities for CX pros to ensure the needs of customers/employees are met.
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63集单集
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It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
…
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