6. How The Phoenix Project Transformed This MSP’s Business
Manage episode 357635106 series 3436881
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ProdigyTeks was struggling with rapid growth. Work was falling through the cracks in their MSP and the customer experience was suffering. Then they read The Phoenix Project.
“It changed the way my business ran,” says ProdigyTeks CEO Paco Lebron of the 2013 book.
Hear Paco and ProdigyTeks IT Operations Manager John Dubinsky explain how they implemented The Phoenix Project’s teachings, and the difference it made in their MSP, from improved customer satisfaction to greater efficiencies and staff morale.
See the full episode transcript with resource links:
https://www.syncromsp.com/podcast/006
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