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In this episode of The Vacation Rental Show: How We Grow, host Lynell Gordon is joined by Rachel Alday, co-founder and co-owner of Abode Luxury Rentals.
Together they explore:
The true meaning of bespoke service in vacation rentals
Building and maintaining a luxury portfolio
Creating memorable guest experiences
The difference between concierge service and upsells
Managing homeowner relationships and upgrades
The future of luxury hospitality
Rachel Alday is a Board Member of the Vacation Rental Management Association (VRMA) and part of Women Leading Travel & Hospitality. Through Abode Luxury Rentals, she has built a highly curated portfolio of luxury vacation homes where guest experience and genuine service drive business success.
The Vacation Rental Show: How We Grow is handcrafted by our friends over at: fame.so Previous guests include: Jim DeVos of Best Beach Getaways, Stacy Wesson of Cascara Vacation Rentals, Michael Friedman of The Simple Life Hospitality, Steve Caron of Inhabit, John An of TechTape, Jessica Gillingham of Abode Worldwide, Justin Ford of Breezeway, Mahwussh Alam of One Perfect Stay, Lisa Stinnett of Inhabit, and many more. Check out the three most downloaded episodes:
Are you a vacation rental industry leader looking to share your expertise? We're seeking innovative voices to join our conversation about growing and scaling vacation rental businesses.
The Vacation Rental Show: How We Grow reaches thousands of property managers worldwide. We're particularly interested in perspectives on:
In this episode of The Vacation Rental Show: How We Grow, host Lynell Gordon is joined by Rachel Alday, co-founder and co-owner of Abode Luxury Rentals.
Together they explore:
The true meaning of bespoke service in vacation rentals
Building and maintaining a luxury portfolio
Creating memorable guest experiences
The difference between concierge service and upsells
Managing homeowner relationships and upgrades
The future of luxury hospitality
Rachel Alday is a Board Member of the Vacation Rental Management Association (VRMA) and part of Women Leading Travel & Hospitality. Through Abode Luxury Rentals, she has built a highly curated portfolio of luxury vacation homes where guest experience and genuine service drive business success.
The Vacation Rental Show: How We Grow is handcrafted by our friends over at: fame.so Previous guests include: Jim DeVos of Best Beach Getaways, Stacy Wesson of Cascara Vacation Rentals, Michael Friedman of The Simple Life Hospitality, Steve Caron of Inhabit, John An of TechTape, Jessica Gillingham of Abode Worldwide, Justin Ford of Breezeway, Mahwussh Alam of One Perfect Stay, Lisa Stinnett of Inhabit, and many more. Check out the three most downloaded episodes:
Are you a vacation rental industry leader looking to share your expertise? We're seeking innovative voices to join our conversation about growing and scaling vacation rental businesses.
The Vacation Rental Show: How We Grow reaches thousands of property managers worldwide. We're particularly interested in perspectives on:
In this episode of The Vacation Rental Show: How We Grow , host Lynell Gordon is joined by Mark Simpson , the founder of Boostly and a global advocate for the #BookDirect movement. Mark has helped thousands of property managers increase direct bookings and build long-term guest relationships through strategic marketing, communication, and technology integration. Together, they explore: How daily marketing routines can boost direct bookings The power of email marketing and why plain-text emails outperform flashy designs Why AI and automation will revolutionize guest communication The importance of building a guest community to drive referrals and repeat business How SMS and WhatsApp can improve guest experience and engagement Mark’s insights come from years of hands-on experience helping hospitality businesses grow. He breaks down practical steps that any property manager can implement to reduce reliance on OTAs and take control of their bookings. This episode is sponsored by Bluetent . If you enjoyed this episode, make sure to: Subscribe, rate, and review Share this episode Episode Resources: 👉 Google - https://bit.ly/gp-how-we-grow 👉 Apple - https://apple.co/3lYc2gU 👉 Spotify - https://spoti.fi/3InYanV 👉 bCast - https://bit.ly/hwg-podcast 👉 iheartradio - https://ihr.fm/3Z8qqlg 👉 RSS - https://bit.ly/how-we-grow-rss The Vacation Rental Show: How We Grow is handcrafted by our friends over at: fame.so Previous guests include: Jim DeVos of Best Beach Getaways, Stacy Wesson of Cascara Vacation Rentals, Michael Friedman of The Simple Life Hospitality, Steve Caron of Inhabit, John An of TechTape, Jessica Gillingham of Abode Worldwide, Justin Ford of Breezeway, Mahwussh Alam of One Perfect Stay, Lisa Stinnett of Inhabit, and many more. Check out the three most downloaded episodes: Vacation Rental Stories: Episode 63 - Driving Innovation and Partnership Homeowners Become Family with Michael Godfrey, Owner of Michael’s Vacation Rentals Life in Maui as a Property Manager with Scott Jordan, Owner of Maui Life Realty Are you a vacation rental industry leader looking to share your expertise? We're seeking innovative voices to join our conversation about growing and scaling vacation rental businesses. The Vacation Rental Show: How We Grow reaches thousands of property managers worldwide. We're particularly interested in perspectives on: Scaling your vacation rental portfolio Optimizing guest experiences Revenue management strategies Industry trends and market insights Express your interest in being a guest →…
In this episode of The Vacation Rental Show: How We Grow , host Lynell Gordon sits down with Josh Meisel , a former tech executive bringing corporate innovation to vacation rental management. Together they explore: Leveraging technology for streamlined property operations Navigating seasonal markets through midterm rental strategies Transforming standard properties into premium vacation experiences Building a responsive local team for superior guest service The reality of transitioning from corporate life to property management Josh Meisel brings unique expertise from his roles at VRBO/HomeAway, Amazon, and FinTech companies to his position as owner of iTrip Austin. Through his innovative approach to technology integration and systematic revenue management, he's transformed how vacation rentals operate in the Austin market while maintaining high guest satisfaction across multiple properties. This episode is sponsored by iTrip . If you enjoyed this episode, make sure to: Subscribe, rate, and review Share this episode Episode Resources: 👉 Google - https://bit.ly/gp-how-we-grow 👉 Apple - https://apple.co/3lYc2gU 👉 Spotify - https://spoti.fi/3InYanV 👉 bCast - https://bit.ly/hwg-podcast 👉 iheartradio - https://ihr.fm/3Z8qqlg 👉 RSS - https://bit.ly/how-we-grow-rss The Vacation Rental Show: How We Grow is handcrafted by our friends over at: fame.so Previous guests include: Jim DeVos of Best Beach Getaways, Stacy Wesson of Cascara Vacation Rentals, Michael Friedman of The Simple Life Hospitality, Steve Caron of Inhabit, John An of TechTape, Jessica Gillingham of Abode Worldwide, Justin Ford of Breezeway, Mahwussh Alam of One Perfect Stay, Lisa Stinnett of Inhabit, and many more. Check out the three most downloaded episodes: Vacation Rental Stories: Episode 63 - Driving Innovation and Partnership Homeowners Become Family with Michael Godfrey, Owner of Michael’s Vacation Rentals Life in Maui as a Property Manager with Scott Jordan, Owner of Maui Life Realty Are you a vacation rental industry leader looking to share your expertise? We're seeking innovative voices to join our conversation about growing and scaling vacation rental businesses. The Vacation Rental Show: How We Grow reaches thousands of property managers worldwide. We're particularly interested in perspectives on: Scaling your vacation rental portfolio Optimizing guest experiences Revenue management strategies Industry trends and market insights Express your interest in being a guest →…
In this episode of The Vacation Rental Show: How We Grow , host Lynell Gordon sits down with Dave Roberts , an operations expert revolutionizing vacation rental management through process innovation and team dynamics. Together they explore: Building effective team communication through "Tell the Truth Tuesday" meetings Creating consistency in service delivery with seasonal staff Transforming department relationships through systematic problem-solving Managing owner expectations and property standards The future of operations consulting in vacation rentals Dave Roberts brings unique expertise as a Six Sigma Black Belt to his role as Operations Director at Outer Banks Blue. Through his innovative "stinky fish" approach to problem-solving and systematic improvement strategies, he's transformed how departments work together while managing properties across multiple locations, including the Outer Banks and Virginia Beach. This episode is sponsored by Streamline . If you enjoyed this episode, make sure to: Subscribe, rate, and review Share this episode Episode Resources: 👉 Google - https://bit.ly/gp-how-we-grow 👉 Apple - https://apple.co/3lYc2gU 👉 Spotify - https://spoti.fi/3InYanV 👉 bCast - https://bit.ly/hwg-podcast 👉 iheartradio - https://ihr.fm/3Z8qqlg 👉 RSS - https://bit.ly/how-we-grow-rss The Vacation Rental Show: How We Grow is handcrafted by our friends over at: fame.so Previous guests include: Jim DeVos of Best Beach Getaways, Stacy Wesson of Cascara Vacation Rentals, Michael Friedman of The Simple Life Hospitality, Steve Caron of Inhabit, John An of TechTape, Jessica Gillingham of Abode Worldwide, Justin Ford of Breezeway, Mahwussh Alam of One Perfect Stay, Lisa Stinnett of Inhabit, and many more. Check out the three most downloaded episodes: Vacation Rental Stories: Episode 63 - Driving Innovation and Partnership Homeowners Become Family with Michael Godfrey, Owner of Michael’s Vacation Rentals Life in Maui as a Property Manager with Scott Jordan, Owner of Maui Life Realty Are you a vacation rental industry leader looking to share your expertise? We're seeking innovative voices to join our conversation about growing and scaling vacation rental businesses. The Vacation Rental Show: How We Grow reaches thousands of property managers worldwide. We're particularly interested in perspectives on: Scaling your vacation rental portfolio Optimizing guest experiences Revenue management strategies Industry trends and market insights Express your interest in being a guest →…
In this episode of The Vacation Rental Show: How We Grow , host Lynell Gordon is joined by Stacey St. John , a visionary reshaping the short-term rental industry through education and community building. Together they explore: Creative financing strategies in today's high-interest market Building and managing remote STR teams Scaling from 2 to 40+ properties The power of community in STR success The future of technology in property management Stacey St. John is the founder of the Female Short Term Rental Investors Facebook group (60,000+ members), the Short Term Rental Sisterhood, and the Short Term Rental Virtual Summit. Through her Short Term Rental Success Accelerator, she mentors women in building successful STR businesses while managing her own portfolio of over 40 properties remotely. This episode is sponsored by Rental Guardian . If you enjoyed this episode, make sure to: Subscribe, rate, and review Share this episode Episode Resources: 👉 Google - https://bit.ly/gp-how-we-grow 👉 Apple - https://apple.co/3lYc2gU 👉 Spotify - https://spoti.fi/3InYanV 👉 bCast - https://bit.ly/hwg-podcast 👉 iheartradio - https://ihr.fm/3Z8qqlg 👉 RSS - https://bit.ly/how-we-grow-rss The Vacation Rental Show: How We Grow is handcrafted by our friends over at: fame.so Previous guests include: Jim DeVos of Best Beach Getaways, Stacy Wesson of Cascara Vacation Rentals, Michael Friedman of The Simple Life Hospitality, Steve Caron of Inhabit, John An of TechTape, Jessica Gillingham of Abode Worldwide, Justin Ford of Breezeway, Mahwussh Alam of One Perfect Stay, Lisa Stinnett of Inhabit, and many more. Check out the three most downloaded episodes: Vacation Rental Stories: Episode 63 - Driving Innovation and Partnership Homeowners Become Family with Michael Godfrey, Owner of Michael’s Vacation Rentals Life in Maui as a Property Manager with Scott Jordan, Owner of Maui Life Realty Are you a vacation rental industry leader looking to share your expertise? We're seeking innovative voices to join our conversation about growing and scaling vacation rental businesses. The Vacation Rental Show: How We Grow reaches thousands of property managers worldwide. We're particularly interested in perspectives on: Scaling your vacation rental portfolio Optimizing guest experiences Revenue management strategies Industry trends and market insights Express your interest in being a guest →…
In this episode of The Vacation Rental Show: How We Grow , host Lynell Gordon is joined by Rachel Alday , co-founder and co-owner of Abode Luxury Rentals. Together they explore: The true meaning of bespoke service in vacation rentals Building and maintaining a luxury portfolio Creating memorable guest experiences The difference between concierge service and upsells Managing homeowner relationships and upgrades The future of luxury hospitality Rachel Alday is a Board Member of the Vacation Rental Management Association (VRMA) and part of Women Leading Travel & Hospitality. Through Abode Luxury Rentals, she has built a highly curated portfolio of luxury vacation homes where guest experience and genuine service drive business success. This episode is sponsored by Rental Guardian . If you enjoyed this episode, make sure to: Subscribe, rate, and review Share this episode Episode Resources: 👉 Google - https://bit.ly/gp-how-we-grow 👉 Apple - https://apple.co/3lYc2gU 👉 Spotify - https://spoti.fi/3InYanV 👉 bCast - https://bit.ly/hwg-podcast 👉 iheartradio - https://ihr.fm/3Z8qqlg 👉 RSS - https://bit.ly/how-we-grow-rss The Vacation Rental Show: How We Grow is handcrafted by our friends over at: fame.so Previous guests include: Jim DeVos of Best Beach Getaways, Stacy Wesson of Cascara Vacation Rentals, Michael Friedman of The Simple Life Hospitality, Steve Caron of Inhabit, John An of TechTape, Jessica Gillingham of Abode Worldwide, Justin Ford of Breezeway, Mahwussh Alam of One Perfect Stay, Lisa Stinnett of Inhabit, and many more. Check out the three most downloaded episodes: Vacation Rental Stories: Episode 63 - Driving Innovation and Partnership Homeowners Become Family with Michael Godfrey, Owner of Michael’s Vacation Rentals Life in Maui as a Property Manager with Scott Jordan, Owner of Maui Life Realty Are you a vacation rental industry leader looking to share your expertise? We're seeking innovative voices to join our conversation about growing and scaling vacation rental businesses. The Vacation Rental Show: How We Grow reaches thousands of property managers worldwide. We're particularly interested in perspectives on: Scaling your vacation rental portfolio Optimizing guest experiences Revenue management strategies Industry trends and market insights Express your interest in being a guest →…
In this episode of The Vacation Rental Show: How We Grow , host Lynell Gordon is joined by Julie George , bestselling author and industry pioneer who built and sold a thriving property management business. Together they explore: Building sustainable business structures Effective delegation strategies Creating sellable systems Managing seasonal cash flow Setting industry standards The future of vacation rentals Julie George scaled her property portfolio to over 130 properties in just three years, generating more than $8 million in booking income through Airbnb. She now mentors and consults with property managers worldwide, sharing her proven strategies for business growth and success. This episode is sponsored by Lynnbrook Group . If you enjoyed this episode, make sure to: Subscribe, rate, and review Share this episode Episode Resources: 👉 Google - https://bit.ly/gp-how-we-grow 👉 Apple - https://apple.co/3lYc2gU 👉 Spotify - https://spoti.fi/3InYanV 👉 bCast - https://bit.ly/hwg-podcast 👉 iheartradio - https://ihr.fm/3Z8qqlg 👉 RSS - https://bit.ly/how-we-grow-rss The Vacation Rental Show: How We Grow is handcrafted by our friends over at: fame.so Previous guests include: Jim DeVos of Best Beach Getaways, Stacy Wesson of Cascara Vacation Rentals, Michael Friedman of The Simple Life Hospitality, Steve Caron of Inhabit, John An of TechTape, Jessica Gillingham of Abode Worldwide, Justin Ford of Breezeway, Mahwussh Alam of One Perfect Stay, Lisa Stinnett of Inhabit, and many more. Check out the three most downloaded episodes: Vacation Rental Stories: Episode 63 - Driving Innovation and Partnership Homeowners Become Family with Michael Godfrey, Owner of Michael’s Vacation Rentals Life in Maui as a Property Manager with Scott Jordan, Owner of Maui Life Realty Are you a vacation rental industry leader looking to share your expertise? We're seeking innovative voices to join our conversation about growing and scaling vacation rental businesses. The Vacation Rental Show: How We Grow reaches thousands of property managers worldwide. We're particularly interested in perspectives on: Scaling your vacation rental portfolio Optimizing guest experiences Revenue management strategies Industry trends and market insights Express your interest in being a guest →…
In this episode of The Vacation Rental Show: How We Grow , host Lynell Gordon is joined by Moriya Rockman , CEO of Smiling House Luxury. Together they explore: Building trust in luxury vacation rental management Transforming B2B hospitality through technology The role of AI in shaping industry future Leadership challenges and opportunities for women Creating authentic luxury experiences Balancing technology with personal service Moriya Rockman is the CEO of Smiling House Luxury, managing over 12,000 properties across 400 destinations worldwide. She's also the founder of Villa Tracker and Triangle Luxury, innovative platforms reshaping how investors and luxury travelers engage with high-end properties. Winner of the 2020 SHORTYZ Pioneer Award, Moriya continues to drive innovation in luxury hospitality while championing women's leadership in the industry. This episode is sponsored by iTrip . If you enjoyed this episode, make sure to: Subscribe, rate, and review Share this episode Episode Resources: 👉 Google - https://bit.ly/gp-how-we-grow 👉 Apple - https://apple.co/3lYc2gU 👉 Spotify - https://spoti.fi/3InYanV 👉 bCast - https://bit.ly/hwg-podcast 👉 iheartradio - https://ihr.fm/3Z8qqlg 👉 RSS - https://bit.ly/how-we-grow-rss The Vacation Rental Show: How We Grow is handcrafted by our friends over at: fame.so Previous guests include: Jim DeVos of Best Beach Getaways, Stacy Wesson of Cascara Vacation Rentals, Michael Friedman of The Simple Life Hospitality, Steve Caron of Inhabit, John An of TechTape, Jessica Gillingham of Abode Worldwide, Justin Ford of Breezeway, Mahwussh Alam of One Perfect Stay, Lisa Stinnett of Inhabit, and many more. Check out the three most downloaded episodes: Vacation Rental Stories: Episode 63 - Driving Innovation and Partnership Homeowners Become Family with Michael Godfrey, Owner of Michael’s Vacation Rentals Life in Maui as a Property Manager with Scott Jordan, Owner of Maui Life Realty Are you a vacation rental industry leader looking to share your expertise? We're seeking innovative voices to join our conversation about growing and scaling vacation rental businesses. The Vacation Rental Show: How We Grow reaches thousands of property managers worldwide. We're particularly interested in perspectives on: Scaling your vacation rental portfolio Optimizing guest experiences Revenue management strategies Industry trends and market insights Express your interest in being a guest →…
In this special compilation episode of The Vacation Rental Show: How We Grow, host Lynell Gordon compiles essential insights from the industry's leading professionals throughout 2024. Together they explore: Strategic approaches to sustainable growth Building and maintaining stakeholder relationships Technology integration and AI implementation Brand development and differentiation Industry standards and best practices Revenue optimization strategies This carefully curated episode features wisdom from property managers, tech innovators, and industry veterans who have successfully navigated growth while maintaining service excellence. Their combined experience offers a comprehensive look at effective property management strategies for 2024 and beyond. This episode is sponsored by Streamline . If you enjoyed this episode, make sure to: Subscribe, rate, and review Share this episode Episode Resources: 👉 Google - https://bit.ly/gp-how-we-grow 👉 Apple - https://apple.co/3lYc2gU 👉 Spotify - https://spoti.fi/3InYanV 👉 bCast - https://bit.ly/hwg-podcast 👉 iheartradio - https://ihr.fm/3Z8qqlg 👉 RSS - https://bit.ly/how-we-grow-rss The Vacation Rental Show: How We Grow is handcrafted by our friends over at: fame.so Previous guests include: Jim DeVos of Best Beach Getaways, Stacy Wesson of Cascara Vacation Rentals, Michael Friedman of The Simple Life Hospitality, Steve Caron of Inhabit, John An of TechTape, Jessica Gillingham of Abode Worldwide, Justin Ford of Breezeway, Mahwussh Alam of One Perfect Stay, Lisa Stinnett of Inhabit, and many more. Check out the three most downloaded episodes: Vacation Rental Stories: Episode 63 - Driving Innovation and Partnership Homeowners Become Family with Michael Godfrey, Owner of Michael’s Vacation Rentals Life in Maui as a Property Manager with Scott Jordan, Owner of Maui Life Realty Are you a vacation rental industry leader looking to share your expertise? We're seeking innovative voices to join our conversation about growing and scaling vacation rental businesses. The Vacation Rental Show: How We Grow reaches thousands of property managers worldwide. We're particularly interested in perspectives on: Scaling your vacation rental portfolio Optimizing guest experiences Revenue management strategies Industry trends and market insights Express your interest in being a guest →…
Join Lynell Gordon as she is joined by Chad Elmore, VP of Digital Marketing Services at Inhabit, and Justin Dahl, Director of Product at Streamline. Together they explore: Emerging digital marketing trends for 2025 The impact of AI on guest communication and booking processes Innovative tools for property description generation The importance of maintaining personal touch while leveraging automation Strategies for implementing AI solutions in vacation rental operations Chad Elmore is VP of Digital Marketing Services at Inhabit® Vacation Division, where he leads a team of expert creators, strategists, and developers who empower the vacation industry with innovative software solutions. His experience spans digital strategies for brands of all sizes, from large national campaigns to hyperlocal niche focus markets. Justin Dahl is entering his 14th year with Streamline, now serving in a new role on the product team. With years of experience in support and operations, Justin brings deep insights into property manager needs and vendor relationships, focusing on innovation and technological advancement. This episode is sponsored by Streamline . If you enjoyed this episode, make sure to: Subscribe, rate, and review Share this episode Episode Resources: 👉 Google - https://bit.ly/gp-how-we-grow 👉 Apple - https://apple.co/3lYc2gU 👉 Spotify - https://spoti.fi/3InYanV 👉 bCast - https://bit.ly/hwg-podcast 👉 iheartradio - https://ihr.fm/3Z8qqlg 👉 RSS - https://bit.ly/how-we-grow-rss The Vacation Rental Show: How We Grow is handcrafted by our friends over at: fame.so Previous guests include: Jim DeVos of Best Beach Getaways, Stacy Wesson of Cascara Vacation Rentals, Michael Friedman of The Simple Life Hospitality, Steve Caron of Inhabit, John An of TechTape, Jessica Gillingham of Abode Worldwide, Justin Ford of Breezeway, Mahwussh Alam of One Perfect Stay, Lisa Stinnett of Inhabit, and many more. Check out the three most downloaded episodes: Vacation Rental Stories: Episode 63 - Driving Innovation and Partnership Homeowners Become Family with Michael Godfrey, Owner of Michael’s Vacation Rentals Life in Maui as a Property Manager with Scott Jordan, Owner of Maui Life Realty Are you a vacation rental industry leader looking to share your expertise? We're seeking innovative voices to join our conversation about growing and scaling vacation rental businesses. The Vacation Rental Show: How We Grow reaches thousands of property managers worldwide. We're particularly interested in perspectives on: Scaling your vacation rental portfolio Optimizing guest experiences Revenue management strategies Industry trends and market insights Express your interest in being a guest →…
Join Lynell Gordon as she is joined by Meredith Rumsey, Director of Operations And Business Development at Vacation Rental Co. Together they explore: Meredith’s career path Launching a mid-term rental business A unique mid-term rental model The challenges of transitioning from employee to business owner Building strong relationships with property owners and guests Practical advice for aspiring property managers Finding a niche in a competitive market Meredith Rumsey is Director of Operations And Business Development at Vacation Rental Co, a partnership comprising a well-established housekeeping company, a certified public accountant, and a veteran of the hospitality industry. VRC does standard short-term vacation rentals as well as 30+ night rentals, and provides stress-free and comprehensive all-in-house property management. Before working at VRC, Meredith was Director of Strategy and Business Development at Mountain Vacation Lodging. This episode is sponsored by LiveRez . Episode Highlights [01:02] Traditionally, short-term rentals have been Vacation Rental Co’s “bread and butter” , according to Meredith. However, since zoning restrictions are limiting where short-term rentals can operate, VRC are now shifting to mid-term rentals. Meredith explains that mid-term rentals are those that last for thirty nights or more. This model benefits people who bought homes that are now restricted from renting them out on a short-term basis due to the new zoning laws. Meredith outlines how this approach kills two birds with one stone: by offering mid-term rentals, they provide solutions for these homeowners while meeting a growing demand from renters who want longer stays. [12:20] Meredith discusses the issues faced by a small business, as opposed to a large one. As the main point of contact for her vacation rental business, she has to juggle responsibilities, from answering emails and managing listings on online travel agencies (OTAs), to handling legal contracts. Meredith describes the challenges of balancing the budget between growth and infrastructure. In short, how much to invest in marketing to grow the business vs. how to strengthen operations? Finding the right balance is especially difficult for a smaller operation, especially when funds are tight. [18:28] Meredith highlights the importance of carving out a niche in the property management industry. Since the market is saturated with property managers delivering similar services, Vacation Rental Co specialized within a smaller market: the mid-term rental space. Meredith notes how although Vacation Rental Co are relatively small, being the only business focused on this area gives them a larger market share. She recommends differentiation, using the examples of adopting a travel agent-like approach or partnering with a local business. It’s crucial to find ways to stand out. If you enjoyed this episode, make sure to: Subscribe, rate, and review Share this episode Episode Resources: 👉 Google - https://bit.ly/gp-how-we-grow 👉 Apple - https://apple.co/3lYc2gU 👉 Spotify - https://spoti.fi/3InYanV 👉 bCast - https://bit.ly/hwg-podcast 👉 iheartradio - https://ihr.fm/3Z8qqlg 👉 RSS - https://bit.ly/how-we-grow-rss The Vacation Rental Show: How We Grow is handcrafted by our friends over at: fame.so Previous guests include: Jim DeVos of Best Beach Getaways, Stacy Wesson of Cascara Vacation Rentals, Michael Friedman of The Simple Life Hospitality, Steve Caron of Inhabit, John An of TechTape, Jessica Gillingham of Abode Worldwide, Justin Ford of Breezeway, Mahwussh Alam of One Perfect Stay, Lisa Stinnett of Inhabit, and many more. Check out the three most downloaded episodes: Vacation Rental Stories: Episode 63 - Driving Innovation and Partnership Homeowners Become Family with Michael Godfrey, Owner of Michael’s Vacation Rentals Life in Maui as a Property Manager with Scott Jordan, Owner of Maui Life Realty Are you a vacation rental industry leader looking to share your expertise? We're seeking innovative voices to join our conversation about growing and scaling vacation rental businesses. The Vacation Rental Show: How We Grow reaches thousands of property managers worldwide. We're particularly interested in perspectives on: Scaling your vacation rental portfolio Optimizing guest experiences Revenue management strategies Industry trends and market insights Express your interest in being a guest →…
In this episode of The Vacation Rental Show: How We Grow , host Lynell Gordon is joined by JJ King, the co-founder of Beachside VR. Together they explore: Enhance guest experiences and streamlining operations with new technology Authentic communication Effective reputation management Building a strong online presence Collecting and analyzing data to make decisions about property management and maintenance JJ King is the co-Founder of Beachside VR, a locally owned and operated vacation rental management company headquartered in downtown Cocoa Beach, Florida. Beachside VR offers investors end-to-end service, from marketing properties and managing the rentals, to coordinating year-round preventative and responsive maintenance. JJ is also a Member of the Board of Directors at the Vacation Rental Management Association (VRMA), and on the Board of Advisors at NowBoarding. This episode is sponsored by Streamline . Episode Highlights: [08:51] JJ says that the first step in Beachside VR’s reputation management process is a checkout survey done on the Suiteop app. Once a guest has finished their stay, they are asked to rate their experience between one and five stars. JJ outlines how if a guest rates five stars, they are directed to Google to leave a review, whereas for anything less than five, the entire customer service team receives an internal Slack notification that prompts them to contact the guest. JJ says that this proactive approach allows the team to “catch something before it goes public”. The key here is to make the guest feel heard. [15:33] Discussing the technologies that people start with to help save time and to manage reputation, JJ recommends Zapier (though notes that this depends on what their software can integrate with). Zapier’s "if-then" structure allows for easy automation. For instance, JJ highlights how Zapier can set a trigger where receiving an email automatically sends a Slack notification. This program’s capabilities mean it is possible to quickly improve efficiency across a range of processes. [24:59] JJ looks forward to the possibilities offered by AI messaging, with a particular focus on guest messaging. Although this tool currently lacks the authenticity required to be rolled out to Beachside VR’s customers, in the future JJ believes more and more rental businesses will communicate using AI. Indeed, he highlights a number of operators that already fully automate all their messages to customers. JJ stresses that in the hospitality business, the key is to blend efficiency with personal touch. He adds that he’s “worried about losing that personal touch in the hospitality space”, so anticipates some brands differentiating themselves by emphasizing human interaction, perhaps even branding themselves AI-free to attract guests who value personal engagement. If you enjoyed this episode, make sure to: Subscribe, rate, and review Share this episode Episode Resources: 👉 Google - https://bit.ly/gp-how-we-grow 👉 Apple - https://apple.co/3lYc2gU 👉 Spotify - https://spoti.fi/3InYanV 👉 bCast - https://bit.ly/hwg-podcast 👉 iheartradio - https://ihr.fm/3Z8qqlg 👉 RSS - https://bit.ly/how-we-grow-rss The Vacation Rental Show: How We Grow is handcrafted by our friends over at: fame.so Previous guests include: Jim DeVos of Best Beach Getaways, Stacy Wesson of Cascara Vacation Rentals, Michael Friedman of The Simple Life Hospitality, Steve Caron of Inhabit, John An of TechTape, Jessica Gillingham of Abode Worldwide, Justin Ford of Breezeway, Mahwussh Alam of One Perfect Stay, Lisa Stinnett of Inhabit, and many more. Check out the three most downloaded episodes: Vacation Rental Stories: Episode 63 - Driving Innovation and Partnership Homeowners Become Family with Michael Godfrey, Owner of Michael’s Vacation Rentals Life in Maui as a Property Manager with Scott Jordan, Owner of Maui Life Realty Are you a vacation rental industry leader looking to share your expertise? We're seeking innovative voices to join our conversation about growing and scaling vacation rental businesses. The Vacation Rental Show: How We Grow reaches thousands of property managers worldwide. We're particularly interested in perspectives on: Scaling your vacation rental portfolio Optimizing guest experiences Revenue management strategies Industry trends and market insights Express your interest in being a guest →…
In this episode of The Vacation Rental Show: How We Grow , host Lynell Gordon is joined by Stuart Pack, the Chief Executive Officer at Bluewater Associates of Emerald Isle, Inc.. Together they explore: Stuart’s two decades of industry experience Enhancing guest experiences Fostering team collaboration Effective management strategies The importance of transparency with homeowners Setting measurable goals The power of community support among competitors The role of AI in the industry Stuart Pack is the CEO at Bluewater Associates of Emerald Isle, Inc., who aim to be the premier real estate and vacation rental company in the Southern Outer Banks by providing the best service to families who vacation, live, and invest here all while making a positive contribution to their community. The Bluewater Vacation Rentals firm includes the Vacation and Annual Property Management Division along with linens, housekeeping, maintenance, and their pool and spa departments which employ over 100 professionals. Before this, Stuart was Vice President of Rentals at Atlantic Realty of the Outer Banks, and VP / COO at Carolina Retreats. This episode is sponsored by Rental Guardian . Episode Highlights: [02:55] Stuart recommends a guest-centric approach to property managers. After all, as Stuart says, “without the guests we don’t have anything”. This approach includes the booking process, pre-arrival emails, and their stay. Stuart adds that this even extends to post-stay reviews, suggesting that property managers respond to every piece of feedback and learn from them. By listening to guests and prioritizing feedback, companies can build a thriving vacation rental business. Stuart says that, while there can often be a debate between being owner-centric and guest-centric, his advice is to be both! [12:28] Budget and KPIs are two of the most important areas for property managers to evaluate . Stuart recommends analyzing the various revenue streams, such as commissions, fees, and the potential for future earnings, in order to identify areas of strength and opportunities for improvement. Likewise, applying this approach to expenses will also highlight inefficiencies and positive takeaways. Stuart suggests bonus opportunities for staff, particular in relation to upselling services such as early check-in, which can generate additional revenue. [25:27] Stuart emphasizes communication and teamwork when it comes to working with homeowners. He advocates for regular maintenance plans and clear financial statements in order to avoid surprises. Accessibility is important for homeowners, which is why Stuart provides them with his personal cell phone number. As well as demonstrating trust, it also means Stuart can proactively resolve issues. He outlines a number of occasions where this transparency and honesty has improved relations with homeowners. If you enjoyed this episode, make sure to: Subscribe, rate, and review Share this episode Episode Resources: 👉 Google - https://bit.ly/gp-how-we-grow 👉 Apple - https://apple.co/3lYc2gU 👉 Spotify - https://spoti.fi/3InYanV 👉 bCast - https://bit.ly/hwg-podcast 👉 iheartradio - https://ihr.fm/3Z8qqlg 👉 RSS - https://bit.ly/how-we-grow-rss The Vacation Rental Show: How We Grow is handcrafted by our friends over at: fame.so Previous guests include: Jim DeVos of Best Beach Getaways, Stacy Wesson of Cascara Vacation Rentals, Michael Friedman of The Simple Life Hospitality, Steve Caron of Inhabit, John An of TechTape, Jessica Gillingham of Abode Worldwide, Justin Ford of Breezeway, Mahwussh Alam of One Perfect Stay, Lisa Stinnett of Inhabit, and many more. Check out the three most downloaded episodes: Vacation Rental Stories: Episode 63 - Driving Innovation and Partnership Homeowners Become Family with Michael Godfrey, Owner of Michael’s Vacation Rentals Life in Maui as a Property Manager with Scott Jordan, Owner of Maui Life Realty Are you a vacation rental industry leader looking to share your expertise? We're seeking innovative voices to join our conversation about growing and scaling vacation rental businesses. The Vacation Rental Show: How We Grow reaches thousands of property managers worldwide. We're particularly interested in perspectives on: Scaling your vacation rental portfolio Optimizing guest experiences Revenue management strategies Industry trends and market insights Express your interest in being a guest →…
In this episode of The Vacation Rental Show: How We Grow , host Lynell Gordon is joined by Riley Goldman, CEO and co-founder of Beachside Vacation Rentals. Together they explore: Riley’s career journey Scaling a vacation rental business The power of networking Managing guest reviews Using AI for improved guest experiences Using market data for realistic income projections The benefits of DSCR loans for investors Riley Goldman is the CEO and co-founder (Oct 2021 - Present) of Beachside Vacation Rentals, a locally owned and operated vacation rental management company headquartered in downtown Cocoa Beach, Florida. With a focus on exceptional guest experiences and comprehensive property management, Riley’s leadership has driven significant growth and success for the company. This episode is sponsored by Streamline . Episode Highlights: [01:49] Riley emphasizes the critical importance of networking for property managers seeking growth, arguing that it yields invaluable, albeit often unquantifiable, returns on investment. He suggests that individuals should approach networking with the mindset of providing help rather than seeking immediate benefits. By engaging sincerely and without ulterior motives, such as hoping for referrals, one can cultivate meaningful relationships. Riley shares an example of a 45-minute conversation with a realtor that, despite not leading to an immediate outcome, resulted in a valuable referral shortly afterward. His key takeaway is to network generously and with an open mind, as unexpected connections can lead to significant opportunities. [04:37] Riley discusses his strategic approach to managing guest reviews, highlighting the role of the SuiteOp app in facilitating real-time feedback. By allowing guests to submit reviews upon checkout, the process has become streamlined and efficient, contributing to the acquisition of approximately 300 new Google reviews since May. Additionally, he underscores the impact of social responsibility by partnering with a local environmental organization. For every five-star review, his company donates a dollar to support the health of the Indian River, thereby incentivizing guests to leave positive feedback while fostering community engagement. This dual strategy not only enhances the company’s online reputation but also aligns with Riley's personal commitment to environmental stewardship. [07:07] Riley highlights the transformative use of AI in managing guest reviews and improving operational efficiency. By automating the response to reviews and analyzing feedback for improvement opportunities, his company has significantly reduced response times and enhanced service quality. For instance, AI-generated tasks help the team address guest suggestions, such as increasing kitchenware, before issues can recur. This technology integration allows for real-time monitoring of guest satisfaction and swift action on necessary improvements, showcasing how AI can elevate operational capabilities in property management. Riley credits his business partner for the successful implementation of these technological solutions, illustrating the collaborative nature of their operation. If you enjoyed this episode, make sure to: Subscribe, rate, and review Share this episode Episode Resources: 👉 Google - https://bit.ly/gp-how-we-grow 👉 Apple - https://apple.co/3lYc2gU 👉 Spotify - https://spoti.fi/3InYanV 👉 bCast - https://bit.ly/hwg-podcast 👉 iheartradio - https://ihr.fm/3Z8qqlg 👉 RSS - https://bit.ly/how-we-grow-rss The Vacation Rental Show: How We Grow is handcrafted by our friends over at: fame.so Previous guests include: Jim DeVos of Best Beach Getaways, Stacy Wesson of Cascara Vacation Rentals, Michael Friedman of The Simple Life Hospitality, Steve Caron of Inhabit, John An of TechTape, Jessica Gillingham of Abode Worldwide, Justin Ford of Breezeway, Mahwussh Alam of One Perfect Stay, Lisa Stinnett of Inhabit, and many more. Check out the three most downloaded episodes: Vacation Rental Stories: Episode 63 - Driving Innovation and Partnership Homeowners Become Family with Michael Godfrey, Owner of Michael’s Vacation Rentals Life in Maui as a Property Manager with Scott Jordan, Owner of Maui Life Realty Are you a vacation rental industry leader looking to share your expertise? We're seeking innovative voices to join our conversation about growing and scaling vacation rental businesses. The Vacation Rental Show: How We Grow reaches thousands of property managers worldwide. We're particularly interested in perspectives on: Scaling your vacation rental portfolio Optimizing guest experiences Revenue management strategies Industry trends and market insights Express your interest in being a guest →…
In this episode of The Vacation Rental Show: How We Grow , host Lynell Gordon is joined by Brooke Pfautz, the CEO and Founder of Vintory. Together they explore: Challenges in finding professional property management services Aligning team members towards common objectives The importance of inventory acquisition Predictions regarding the vacation rental industry Brooke Pfautz is the CEO and founder of Vintory, a sales and marketing platform focused on helping vacation rental managers grow their inventory. He is also the CEO and founder of Comparent, a website that allows vacation rental managers to find and compare thousands of trusted vacation property managers. This episode is sponsored by Rental Guardian . Episode Highlights: [06:34] Transparency Elevates the Industry - Brooke highlights the importance of transparency as a driving force behind the success of Comparent, his latest venture. He notes that providing homeowners with clear and accessible information about vacation rental management companies elevates the entire industry. By publishing data such as reviews, occupancy rates, and property types, Comparent creates a transparent marketplace that helps property owners make informed decisions. This transparency not only benefits individual businesses but also pushes the entire sector toward higher standards and accountability. [10:32] Common Mistakes - Brooke identifies several common mistakes made by businesses in their early stages, categorizing them into ten distinct buckets. One of the most notable errors he observes is the tendency for businesses to take on the wrong inventory and properties, often signing any available property without proper consideration. This misstep frequently stems from engaging with unsuitable property owners. Another mistake is the failure to collaborate with local competitors. Many companies operated with a sense of animosity towards each other, particularly in highly competitive markets, leading to missed opportunities for partnership. In contrast, Brooke highlights that the most successful companies and leaders recognized the value of building relationships with local competitors. By extending an olive branch and fostering collaboration, these businesses not only learned from each other but also discovered that there is ample market share available for everyone. [19:48] The Importance of Inventory in Growth Strategy - Brooke emphasizes that the most significant lever for driving profitability in a vacation rental business is inventory acquisition. He explains that while revenue management and marketing can provide modest gains, the true multiplier effect comes from adding new properties; he suggests that adding one property is like getting one hundred reservations. Through studies conducted with partners, Brooke reveals that acquiring inventory has an impact four to six times greater than optimizing revenue or bookings. He advises vacation rental professionals to invest wisely in inventory, as the lifetime value of a single property can be substantial, with potential profits over ten years reaching $50,000 for each property added. This strategic focus on inventory growth is critical for anyone looking to expand their business effectively. [25:09] Trends in Booking Behavior - In discussing the evolving landscape of vacation rentals, Brooke Pfautz observes that the booking window is shrinking, noting that historically it seems like the booking window is getting shorter and shorter over time. He highlights a shift in consumer behavior, where flexibility and spontaneity are becoming increasingly important. Traditional patterns, such as the Saturday-to-Saturday rental model, are fading, replaced by shorter stays and more varied reservation patterns. This trend indicates a need for vacation rental operators to adapt their strategies and offerings to meet changing consumer expectations, ensuring they remain competitive in a dynamic market. Understanding and anticipating these shifts in booking behavior will be crucial for businesses aiming to thrive in the future of vacation rentals. If you enjoyed this episode, make sure to: Subscribe, rate, and review Share this episode Episode Resources: 👉 Google - https://bit.ly/gp-how-we-grow 👉 Apple - https://apple.co/3lYc2gU 👉 Spotify - https://spoti.fi/3InYanV 👉 bCast - https://bit.ly/hwg-podcast 👉 iheartradio - https://ihr.fm/3Z8qqlg 👉 RSS - https://bit.ly/how-we-grow-rss The Vacation Rental Show: How We Grow is handcrafted by our friends over at: fame.so Previous guests include: Jim DeVos of Best Beach Getaways, Stacy Wesson of Cascara Vacation Rentals, Michael Friedman of The Simple Life Hospitality, Steve Caron of Inhabit, John An of TechTape, Jessica Gillingham of Abode Worldwide, Justin Ford of Breezeway, Mahwussh Alam of One Perfect Stay, Lisa Stinnett of Inhabit, and many more. Check out the three most downloaded episodes: Vacation Rental Stories: Episode 63 - Driving Innovation and Partnership Homeowners Become Family with Michael Godfrey, Owner of Michael’s Vacation Rentals Life in Maui as a Property Manager with Scott Jordan, Owner of Maui Life Realty Are you a vacation rental industry leader looking to share your expertise? We're seeking innovative voices to join our conversation about growing and scaling vacation rental businesses. The Vacation Rental Show: How We Grow reaches thousands of property managers worldwide. We're particularly interested in perspectives on: Scaling your vacation rental portfolio Optimizing guest experiences Revenue management strategies Industry trends and market insights Express your interest in being a guest →…
In this episode of The Vacation Rental Show: How We Grow, host Lynell Gordon is joined by Bethany Smith, Chief Administrative Officer at Hobbspitality. Together they explore: Bethany’s journey from housekeeper to manager Optimizing housekeeping operations Fostering strong connections with guests The significance of core values in shaping company culture Memorable guest stories Bethany Smith is Chief Administrative Officer at Hobbspitality, a family-rooted vacation management business. Hobbspitality grew out of Hobbs Realty, which was started in 1977 by James O. Hobbs, Betty Hobbs, and their son Jimmy, and has helped generations of families become happy homeowners and satisfied vacationers. This episode is sponsored by Bluetent . Episode Highlights: [02:56] Bethany explains the importance of consistent branding within their team. Hobbs Realty follows a unique branding practice during the high season (Memorial Day through Labor Day) where all employees are asked to wear black and white during weekdays and "Hobbs Realty blue" on Saturdays. Each team member has the freedom to shop for their clothing, which is then embroidered with the company logo, allowing them to express their individual style while maintaining a unified company image. This approach fosters a sense of identity and team cohesion, as well as helping guests easily identify staff. Bethany emphasizes that this branding isn’t just aesthetic but serves as a physical representation of the team’s collective professionalism and company values. [08:08] Reflecting on operational improvements, Bethany describes a methodical approach to implementing changes in their housekeeping operations. During the busy summer season, they maintain a running list of things that break down or need addressing but avoid making immediate changes in the heat of the season. Instead, they reassess in the fall. This approach helps maintain stability and ensures that the changes made are well considered. She also advises against introducing too many new processes at once, particularly when dealing with departments like housekeeping, where staff often bear significant responsibility for the guest experience. For example, after implementing guest amenity kits in 2024, they decided to perfect this service before introducing new initiatives in 2025, giving each change time to take effect and be evaluated thoroughly. [29:39] Bethany discusses the introduction of core values into her company’s culture in recent years, which has significantly improved team dynamics and performance. These values serve as performance indicators, helping manage both expectations and accountability across all departments. Bethany explains that in her experience, the attitude and the values that your team embraces will have a larger impact on guest and homeowner satisfaction. By integrating these core values, tailored for each department, into daily operations and making them second nature to the team, Bethany has streamlined difficult conversations, allowing her to manage human resources more effectively. This approach has led to better alignment between team behavior and company standards, especially in housekeeping. If you enjoyed this episode, make sure to: Subscribe, rate, and review Share this episode Episode Resources: 👉 Google - https://bit.ly/gp-how-we-grow 👉 Apple - https://apple.co/3lYc2gU 👉 Spotify - https://spoti.fi/3InYanV 👉 bCast - https://bit.ly/hwg-podcast 👉 iheartradio - https://ihr.fm/3Z8qqlg 👉 RSS - https://bit.ly/how-we-grow-rss The Vacation Rental Show: How We Grow is handcrafted by our friends over at: fame.so Previous guests include: Jim DeVos of Best Beach Getaways, Stacy Wesson of Cascara Vacation Rentals, Michael Friedman of The Simple Life Hospitality, Steve Caron of Inhabit, John An of TechTape, Jessica Gillingham of Abode Worldwide, Justin Ford of Breezeway, Mahwussh Alam of One Perfect Stay, Lisa Stinnett of Inhabit, and many more. Check out the three most downloaded episodes: Vacation Rental Stories: Episode 63 - Driving Innovation and Partnership Homeowners Become Family with Michael Godfrey, Owner of Michael’s Vacation Rentals Life in Maui as a Property Manager with Scott Jordan, Owner of Maui Life Realty Are you a vacation rental industry leader looking to share your expertise? We're seeking innovative voices to join our conversation about growing and scaling vacation rental businesses. The Vacation Rental Show: How We Grow reaches thousands of property managers worldwide. We're particularly interested in perspectives on: Scaling your vacation rental portfolio Optimizing guest experiences Revenue management strategies Industry trends and market insights Express your interest in being a guest →…
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