最佳Omni Channel Retail播客 (2024)

1
The World's First Omni-channel, er, Unified Commerce Executive? (E) 30:59

4d ago30:59

30:59

“The success of our brand will increasingly be determined by our ability to meet our customers' needs anytime, anywhere, anyway.” Arthur Martinez, Sears CEO, February 1999 You might be wondering who was the first person to lead omni-channel efforts at a major retailer. Was it Phil Phygital, Sean Seamless, Uri Unified, or someone else entirely? This…

1
E-commerce Expert Jeff Hanson: Enhancing Customer Experience through Omni Channel Retail 25:47

17d ago25:47

25:47

In this episode, Kailin Noivo sits down with Jeff Hanson, Senior Vice President of E-commerce at Floor and Decor, a leading Omni Channel retailer. They delve into: Jeff's unique journey from graphic design to leading e-commerce strategies at Floor and Decor The critical role of aligning e-commerce with in-store experiences for a seamless customer j…

1
Getting Smart About AI for Retail with Rob Dunlap, Partner and Generative AI Practice Leader, IBM 28:54

17h ago28:54

28:54

In this episode, Rob Dunlap, Generative AI Practice Leader, IBM explores how AI can offer retailers a genuine ability to revolutionize their business processes and models and help drive leaps of productivity across various aspects of their business, including personalized recommendations, predictive inventory management, automated customer service,…

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319: Golden Nuggets From The Sixth Year Of The Podcast (part 1) 36:57

24h ago36:57

36:57

The strongest companies in the retail industry are those that continue to navigate the disruption and continually shift their focus on what matters most. The Retail Transformation Show continues to guide you to do that and the podcast is now celebrating it's 6th birthday. To celebrate, join Oliver Banks and take a look back at the past year and som…

1
Ecommerce Expert Chris Meystrik: Replatforming and Innovation 21:42

3d ago21:42

21:42

In this episode, Kailin Noivo sits down with Chris Meystrik, Chief Technology Officer at JTV, a leading retailer in the jewelry space. They discuss: Chris's unique career journey from particle accelerators to ecommerce leadership at JTV The integration of JTV’s 24/7 live TV broadcast with its ecommerce platform to enhance real-time sales How levera…

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Crafting Authentic E-Commerce Experiences 41:03

3d ago41:03

41:03

Explore how Saddleback Leather founder Dave Munson and BigCommerce’s Melissa Dixon craft an authentic e-commerce experience that keeps customers coming back. From storytelling that builds brand loyalty to BigCommerce tools that simplify the customer journey, this episode dives into the strategies driving Saddleback Leather’s online success. Discove…

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Building Authentic E-Commerce: Saddleback Leather’s Story of Success 41:03

3d ago41:03

41:03

Join Saddleback Leather founder Dave Munson and BigCommerce’s Senior Director of Brand and Content Marketing, Melissa Dixon, for an inside look at building an authentic e-commerce experience that drives customer loyalty and growth. Discover how Saddleback Leather’s unique storytelling approach, coupled with BigCommerce’s innovative tools, creates a…

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Mastering Digital Transformation For Successful Business Change | S6, Ep 7 with Wendy Isaacs 59:14

3d ago59:14

59:14

Looking to lead a successful digital transformation in today’s fast-paced world? In this episode of our podcast, we sit down with Wendy Isaacs, Executive Director of Commerce and Experience Delivery at Valtech. Wendy's journey—from the early days of CompuServe to steering modern digital strategies—provides invaluable lessons for navigating change i…

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How In-Store Retail Media is Transforming with Personalized Digital Signage 10:50

5d ago10:50

10:50

How nCountR is Transforming In-Store Retail Media with Personalized Digital Signage In a recent Retail Podcast interview from Groceryshop, Hans Fischmann, VP and GM of nCountR, shared insights on how the company is reshaping in-store retail media through data-driven digital signage. Fischmann explained that nCountR’s platform enables retailers and …

1
How In-Store Retail Media is Transforming with Personalized Digital Signage 10:50

5d ago10:50

10:50

In a recent Retail Podcast interview from Groceryshop, Hans Fischmann, VP and GM of nCountR, shared insights on how the company is reshaping in-store retail media through data-driven digital signage. Fischmann explained that nCountR’s platform enables retailers and advertisers to personalize messages for customers, effectively blending physical sho…

1
Eric Morris, MD & Head of Retail, Google Canada on Holiday Insights and Trends for 2024 You Need To Know 32:20

8d ago32:20

32:20

In this engaging interview, Eric Morris, Managing Director of Google Retail in Canada, shares holiday season insights for retailers. Leveraging over two decades of experience at Google, Eric discusses the critical role of personalization, AI, and content-driven strategies in meeting the evolving demands of Canadian consumers. Noting that holiday sh…

1
318: Expanding Your Retail Store Empire 25:49

9d ago25:49

25:49

Delve into the dynamic world of retail expansion. As the retail landscape evolves, we're exploring how savvy retailers are not just surviving but thriving by strategically growing their physical presence. From harnessing the power of omnichannel strategies to creating adaptable store formats, we'll uncover the secrets to building a profitable, sust…

1
E-commerce Expert Dileep Marway: People-First Strategies and Navigating Digital Change Through Culture 24:20

10d ago24:20

24:20

In this episode, Kailin Noivo sits down with Dileep Marway, VP of Engineering and Technology at AND Digital, who shares his remarkable journey from pharmacy to technology leadership. They discuss: Dileep's unique career path and the importance of a scientific mindset in technology The critical role of cultural transformation in adapting to fast-pac…

1
Taking the Pulse of Digital Retail with Zia Daniell Widger, Chief Content Officer, eMarketer 46:50

11d ago46:50

46:50

Joining us in the Bambuser podcast studio for the first of several episodes recorded live at Shoptalk's inaugural fall event in Chicago is Zia Daniell Widger, Chief Content Officer at eMarketer. In a wide-ranging conversation on digital trends across the globe, Zia's shares both her many years of experience in her current role (along with stints at…

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RCC + Leger 2024 Holiday Consumer Survey with Luc Dumont, SVP Insights & Adrian Bachmann, AVP, Leger + Sean McCormack, VP Moneris 56:52

15d ago56:52

56:52

On this episode a recording of the RCC x Leger Holiday Shopping livestream dissecting the 7th annual, 2024 RCC+ Leger Holiday Shopping Survey. We discuss holiday shopping dynamics and navigate what sales and value mean this year, gift card preferences, online vs. in-store shopping trends, and key factors driving retailer choices. My guests Luc Dumo…

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Unlocking Customer Loyalty: Strategies for Boosting Retention and Profitability | S6, Ep6 - Sam Panzer 51:01

17d ago51:01

51:01

Discover how to maximise customer loyalty and boost profitability with expert insights from Sam Panzer, Director of Industry Strategy at Talon.One. In the latest episode of The FODcast, Sam shares his career journey from retail marketing to industry strategy, offering actionable advice on how brands can leverage loyalty programmes, gamification, an…

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All About the Bunny with Anna Martini, CEO of Psycho Bunny 40:35

18d ago40:35

40:35

Our guest this week is Anna Martini, CEO of Psycho Bunny, the fast-growing men's clothing wear brand founded in New York in 2005. She takes us into the provocative brand's origin story, what makes the brand unique, and how she is crafting a global growth strategy. We also learn how having a clear view of their core "Liam" customer and making it all…

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317: Is Retail As A Service Leveling the Playing Field? 34:28

19d ago34:28

34:28

The rise of Retail as a Service (RaaS) has opened up transformative opportunities for retailers, but it also poses serious challenges. In this episode, join Oliver Banks to dive deep into the evolving RaaS landscape and explore the key factors that are shaping its future. From data privacy concerns to expansion into new categories, we’ll dissect th…

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ENCORE EPISODE: Michael Bungay Stanier & How to Work with (Almost) Anyone 25:46

22d ago25:46

25:46

In this special ENCORE EPISODE worth a second, or perhaps your first listen, meet Toronto-based Michael Bungay Stanier, best known for The Coaching Habit, the best-selling coaching book of the century, today talking with me about his most recent book, How to Work with (Almost) Anyone. It's a fantastic conversation. Michael is a thoughtful and engag…

1
E-commerce Expert Kelly Goetsch: On Headless Commerce and Microservices 27:24

25d ago27:24

27:24

In this episode, Kailin Noivo chats with Kelly Goetsch, a renowned thought leader in composable commerce and Chief Strategy Officer at Commercetools. They explore: The rise of composable commerce and its impact on modern e-commerce architecture Why microservices, APIs, and headless commerce are reshaping the future of digital retail Key strategies …

1
Deal or No Deal with Richard Kestenbaum, Partner, Triangle Capital 44:15

25d ago44:15

44:15

Joining us for our final interview recorded in the Scratch Event DJs remote podcast studio at the Revtech Rev Summit is Richard Kestenbaum, leading retail influencer, Forbes contributor, and co-Founder and Partner at Triangle Capital. Richard and his firm specialize in mergers, acquisitions and capital-raising for consumer-related businesses, and w…

1
Albertsons' Retail Media Network: Transforming Shopper Connections 15:04

25d ago15:04

15:04

Albertsons Media Collective is redefining how retail media drives success by connecting brands with over 100 million loyal consumers across 2,000 stores nationwide. Leveraging data-driven insights, they cultivate deep customer relationships that translate into sustainable growth for partner brands. Michelle Weiskittel, Head of Media, Creative, and …

1
Albertsons' Retail Media Network: Transforming Shopper Connections 15:04

25d ago15:04

15:04

Albertsons Media Collective is redefining how retail media drives success by connecting brands with over 100 million loyal consumers across 2,000 stores nationwide. Leveraging data-driven insights, they cultivate deep customer relationships that translate into sustainable growth for partner brands. Michelle Weiskittel, Head of Media, Creative, and …

1
316: The Rise Of Retail As A Service (RaaS) 28:12

26d ago28:12

28:12

Retail-as-a-Service (RaaS) is a fast evolving segment of retail which offers new profit streams or the ability to quickly scale a new business or channel. Today, we're exploring how this model is reshaping the retail landscape. From the growth of global giants like Amazon, Ocado and THG to the rise of supply chain innovators like Shein, we unpack t…

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The Role of Fractional CTOs and CIOs in Modern Commerce | FODcast Bonus Episode with Simon Lascelles 29:30

26d ago29:30

29:30

Unlock the secrets of successful digital transformation and discover how fractional technology leadership is reshaping mid-market businesses. Join Simon Lascelles, Managing Partner of Business Technology Leaders, for an insightful conversation on the growing popularity of fractional CTO/CIO roles. In our latest chat for The FODcast, Simon helps to …

1
BONUS EPISODE: Retail VC Pioneer David Matthews, Managing Director of RevTech Ventures 27:13

29d ago27:13

27:13

Joining us for a special bonus episode recorded live in the Scratch Event DJs remote podcast studio during RevTech Ventures annual summit is RevTech's very own David Matthews. David shares his deep experience with early stage investing in retail technology and shares exciting news about a new fund his firm is launching. Promotional consideration fo…

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Meet Dr. Rebecca Homkes, author of "Survive, Reset, Thrive: Leading Breakthrough Growth Strategy in Volatile Times" 29:00

29d ago29:00

29:00

Meet Dr. Rebecca Homkes, who talks about the thinking behind her latest book "Survive, Reset, Thrive: Leading Breakthrough Growth Strategy in Volatile Times," a must-read book that offers a powerful framework for navigating today's volatile business environment. We introduce Rebecca's background and professional journey before delving into the book…

1
E-commerce Expert Sophie Wawro: How Shoptalk is Transforming Retail Partnerships 23:51

1M ago23:51

23:51

In this episode, Kailin Noivo sits down with Sophie Wawro, Global President at Shoptalk, to dive into: How Shoptalk became a must-attend event in retail and e-commerce, growing exponentially since its launch in 2016 The art of curating top-tier content, with expert speaker lineups and cutting-edge topics like AI and industry innovation Shoptalk’s g…

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Retail Transformation as a Calling with Greg Merrill, Nike's Former Global Head of Digital Transformation 47:22

1M ago47:22

47:22

Joining us for the first of our interviews recorded in the Scratch Event DJs remote podcast studio at the Revtech Rev Summit in Dallas is Greg Merrill, most recently global head of digital transformation at Nike. Greg draws on his extensive start-up experience, board advisory roles, and his just completed tenure at global powerhouse Nike, to help u…

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315: The 10-Second Customer Journey 38:32

1M ago38:32

38:32

In the digital world, consumers have an incredible volume of choice, with great visibility but also subject to near infinite distractions. So as retailers, when we have a moment of a customer's attention, we need to consider how to make the most of it. Todd Unger, the Chief Experience Officer of the American Medical Association and author of The 10…

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314: Reviewing Rufus, Amazon's New Chatbot 25:07

1M ago25:07

25:07

Amazon launched Rufus as its virtual shopping assistant, using Gen AI to support customers as they browse the ecommerce site. But is this a sign of the future of retail or just another chatbot? Join Oliver Banks as he reviews how Rufus performs and considers the longer term opportunities of this technology. Learn about the good and the bad of this …

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Empowering Retail: The Evolving Landscape of E-commerce Platforms 21:56

1M ago21:56

21:56

In an era of rapid digital transformation, retailers face unprecedented challenges and opportunities. Jay Topper, Chief Customer Officer at fabric, shares invaluable insights on the current state and future of e-commerce platforms. The Power of Composable Commerce Topper emphasizes the significance of cloud-native, composable platforms in today's r…

1
Empowering Retail: The Evolving Landscape of E-commerce Platforms 21:56

1M ago21:56

21:56

In an era of rapid digital transformation, retailers face unprecedented challenges and opportunities. Jay Topper, Chief Customer Officer at fabric, shares invaluable insights on the current state and future of e-commerce platforms. Topper emphasizes the significance of cloud-native, composable platforms in today's retail environment. fabric, built …

1
Assembling a Winning DTC Retail Strategy with Frédéric Aubé, Founder and CEO of Cozey 25:55

1M ago25:55

25:55

In this episode, meet Frédéric Aubé, the visionary founder and CEO of Cozey, a fast-growing player in the North American home furnishings market. Fred’s journey began with a simple observation during his days as a McGill University student: the frustration of moving bulky furniture through tight spaces in Montreal apartments. Inspired to make life …

1
Embracing the New Omnichannel Retail Landscape with Spark Strategy 25:49

1M ago25:49

25:49

Discover the transformative power of an integrated store and online strategy as we explore the journey with Reid Thornton and Adam McFain, the brilliant minds behind Spark Strategy. From their serendipitous beginnings at Walmart to the innovative solutions they crafted for the retail giant, Reid and Adam share about the transformative power of an i…

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Can Omni-Channel Strategies and AI Integration Transform Customer Engagement in Retail? | S6, Ep5 - Simon Suarez 54:16

1M ago54:16

54:16

What are the secrets to revolutionising digital commerce in today’s fast-paced retail landscape? In Episode 5 of the current season of the FODcast, we welcome Simon Suarez, Director of Enterprise Architecture at AbsoluteLabs, who shares his extensive insights into omni-channel strategies and customer engagement. With decades of experience spanning …

1
Groceryshop and Shoptalks President Sophie Wawro 19:56

1M ago19:56

19:56

Grocery Shop and Shoptalk: Pioneering Retail Innovation with a Global Lens With the grocery and retail industries undergoing rapid transformation, industry leaders are converging for Grocery Shop and Shoptalk Fall, two flagship events led by Sophie Road, the President of both events. These gatherings are not just an exploration of retail’s future b…

1
Groceryshop and Shoptalks President Sophie Wawro 19:56

1M ago19:56

19:56

Shoptalk's Sophie Wawro: Pioneering Inclusive Retail Innovation In the ever-evolving world of retail, few events hold as much sway as Grocery Shop and Shoptalk. At the helm of these industry-shaping gatherings is Sophie Wawro, a visionary leader who's redefining what retail conferences can achieve. A Global Perspective on Grocery Innovation As Groc…

1
Warby Parker's Remarkable Vision with Neil Blumenthal, co-CEO and Co-Founder 46:13

1M ago46:13

46:13

Joining us for a fascinating interview is Neil Blumenthal, co-founder and co-CEO of Warby Parker, one of the most successful and innovative "disruptor brands" to emerge in the past two decades. Neil shares the brand's origin story, what makes Warby Parker remarkable, why they've aggressively invested in brick-and-mortar locations, the critical inte…

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ENCORE EPISODE: "All Pride, No Ego": A Queer Executive's Journey to Living and Leading Authentically with retailer Jim Fielding 33:02

1M ago33:02

33:02

Jim Fielding's dynamic career has spanned senior leadership roles at top global brands, including Disney, DreamWorks, and Twentieth Century Fox, anchored in experience and an early career at The Gap, Lands' End, and as CEO of Claire's Stores; He joins me in an exclusive interview to talk about this new book ALL PRIDE, NO EGO: A Queer Executive's Jo…

1
Redefining Executive Roles for Agility and Growth | FODcast Bonus Episode with Michael Barker 36:11

1M ago36:11

36:11

In our latest BONUS FODcast short, we’re joined by Michael Barker, a leader in fractional executive hiring, to explore why mid-market companies are moving towards fractional roles over full-time hires for C-level expertise. Michael shares how companies are increasingly tapping into specialised talent for agility and flexibility in the fast-paced di…

1
E-commerce Expert Brent Bellm: Embracing Open SaaS: BigCommerce's Strategy for Flexibility and Customization 36:22

1M ago36:22

36:22

In this episode, Kailin Noivo sits down with Brent Bellm, the visionary CEO of BigCommerce. They dive into: The journey of BigCommerce from a focused SMB platform to a leader in mid-market and enterprise solutions Key strategies and challenges faced while transitioning from SMB to a robust enterprise offering The evolution of e-commerce and the imp…

1
China Direct and DTC's Future with Simeon Siegel, MD and Senior Analyst, BMO Capital Markets 42:18

2M ago42:18

42:18

BMO Analyst Simeon Siegel is back on the pod for the fourth time in as many years to help us understand the increasing bifurcation in retail, how soon we can expect declining interest rates to have impact, and where things might be headed with growth of Temu and Shein. We also revisit the great DTC vs. Wholesale debate and what it portends for luxu…

1
313: The Most Exciting Part Of Retail 23:21

2M ago23:21

23:21

Retail is evolving at an incredible pace, with new innovations and trends constantly reshaping the landscape. But at its core, retail is still about one thing: connecting customers to their passions. In this episode, we dive deep into the most exciting aspects of retail today, including the role of content, stores and people. Discover why the true …

1
Retail Marketing State-Of-The-Nation and Predictions for the Future with John Fanous, Head of Industry, eCommerce & Omni-Channel Retail, Google 42:50

2M ago42:50

42:50

In this episode, recorded live at the RCC Retail Marketing Conference in Toronto, join me for a fast-paced discussion with John Fanous Head of Industry, eCommerce & Omni-Channel Retail, Google. We cover the current marketing strategy, communications, tools and tricks to reach an increasingly saturated, diverse shopper and reluctant media consumer. …

1
E-commerce Expert Robin Helfer: Balancing Books and Brands for E-commerce Success 18:58

2M ago18:58

18:58

In this episode, Kailin Noivo sits down with Robin Helfer, an accomplished CFO and COO with a wealth of experience in the retail sector. They dive into: The unique interplay between financial management and operational efficiency in retail How a background in finance can enhance strategic planning and operational execution The evolution of e-commer…

1
Hype Meets Retail Reality with Sucharita Kodali, VP and Principal Analyst, Forrester Research 46:41

2M ago46:41

46:41

One of retail's most insightful minds makes her triumphant return to the pod. Sucharita Kodali, Forrester's Principal Analyst, was our very first guest when we launched the podcast in September of 2020, and now she's back to separate the hope from the hype on key topics like the important difference between e-commerce and digital commerce and the c…

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312: Three Big Ideas For The Future Of Grocery 18:30

2M ago18:30

18:30

Envisaging the future of retail can feel confusing and potentially a waste of time. We often get stuck in today's problems and challenges, or we go to the other end of the spectrum and consider radical science fiction ideas. But what if we step back and allow ourselves to imagine what retail, and specifically grocery, could look like in 10 years? I…

1
Carson’s Garden + Market Founder & CEO Carson Arthur 27:17

2M ago27:17

27:17

In this episode, Meet Carson Arthur and hear about his journey from a media personality to an independent small retailer, launching Carson's Garden & Market in Prince Edward County. Carson shares his product sourcing strategies and challenges, advice for his fellow indie retailers, SMB growth strategies for governments, and plans for an exciting fu…

1
Modernising Clarks for Tomorrow's Retail Landscape | S6, Ep4 - Meriel Neighbour 47:21

2M ago47:21

47:21

What are the future-proof strategies every retailer needs to adopt? For Episode 4 of the current season of the FODcast, we were joined by multi-award-winning digital commerce leader, Meriel Neighbour, Head of Global Digital Product Delivery and Transformation at Clarks who shared with us the transformational journey of the iconic footwear brand. Wi…

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