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Did Klarna Really Automate 700 Jobs With AI? — With Sebastian Siemiatkowski

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Manage episode 429312787 series 2781245
内容由Alex Kantrowitz提供。所有播客内容(包括剧集、图形和播客描述)均由 Alex Kantrowitz 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品,您可以按照此处概述的流程进行操作https://zh.player.fm/legal

Sebastian Siemiatkowski is the CEO and co-founder of Klarna. Siemiatkowski joins Big Technology Podcast to discuss the company's aggressive efforts to implement AI across its operation, including in customer service where it says the technology is now doing the work of 700 people. We also discuss how Klarna is using generative AI in marketing, and whether it can do the work of strategists or simply discreet tasks. Stay tuned for the second half where we discuss how Klarna is using ChatGPT enterprise, the company's roller coaster ride amid big market swings, and whether the company plans to continue to grow its workforce in the age of AI.

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Enjoying Big Technology Podcast? Please rate us five stars ⭐⭐⭐⭐⭐ in your podcast app of choice.

For weekly updates on the show, sign up for the pod newsletter on LinkedIn: https://www.linkedin.com/newsletters/6901970121829801984/

Want a discount for Big Technology on Substack? Here’s 40% off for the first year: https://tinyurl.com/bigtechnology

Questions? Feedback? Write to: bigtechnologypodcast@gmail.com

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350集单集

Artwork
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Manage episode 429312787 series 2781245
内容由Alex Kantrowitz提供。所有播客内容(包括剧集、图形和播客描述)均由 Alex Kantrowitz 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品,您可以按照此处概述的流程进行操作https://zh.player.fm/legal

Sebastian Siemiatkowski is the CEO and co-founder of Klarna. Siemiatkowski joins Big Technology Podcast to discuss the company's aggressive efforts to implement AI across its operation, including in customer service where it says the technology is now doing the work of 700 people. We also discuss how Klarna is using generative AI in marketing, and whether it can do the work of strategists or simply discreet tasks. Stay tuned for the second half where we discuss how Klarna is using ChatGPT enterprise, the company's roller coaster ride amid big market swings, and whether the company plans to continue to grow its workforce in the age of AI.

---

Enjoying Big Technology Podcast? Please rate us five stars ⭐⭐⭐⭐⭐ in your podcast app of choice.

For weekly updates on the show, sign up for the pod newsletter on LinkedIn: https://www.linkedin.com/newsletters/6901970121829801984/

Want a discount for Big Technology on Substack? Here’s 40% off for the first year: https://tinyurl.com/bigtechnology

Questions? Feedback? Write to: bigtechnologypodcast@gmail.com

  continue reading

350集单集

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