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Beyond the Waiting Room: Transforming Patient Care with Melanie Husk
Manage episode 403624546 series 3555172
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Melanie Husk, Chief Consumer Officer at Baptist Health, shares transformative strategies in healthcare through digital innovation and a patient-first approach.
00:00:44 - Healthcare hurdles & navigating insurance systems
00:05:05 - Meet Melanie Husk, championing patient-centric care at Baptist Health
00:07:01 - Industry shift: from doctor-driven to patient-empowered healthcare
00:09:44 - Tackling inefficiency & putting patients in control
00:14:00 - Baptist Health's mission: holistic health for all, community focus
00:16:21 - Health equity, accessibility, delivering holistic care
00:18:46 - Tech's role: collaboration & smarter systems for better care
00:21:11 - Blending empathy with tech: a human touch in the digital age
00:26:06 - Affordability & efficiency: delivering empathetic care without breaking the bank
00:28:18 - Partnering for progress: Baptist Health & Coastal Cloud join forces
00:34:29 - Career wisdom: Melanie's advice for the next generation
00:36:42 - Melanie's "Customer Obsessed Pick"
00:38:43 - Taylor Swift
00:44:35 - Vision, trust, & the future: shaping healthcare together
Customer Obsessed Pick: The Trusted Advisor
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