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The one with CX in Ghana - Kojo Hayford, Founder CEO at eSAL E181
Manage episode 436424032 series 3007501
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🎤🎞️A new CX Passport country! “The one with CX in Ghana” with Kojo Hayford, Founder CEO at eSAL LLC in CX Passport Episode 181🎧 What’s in the episode?...
CHAPTERS
0:00 Introduction
1:22 The state of customer experience in Ghana and Africa
5:16 Understanding cultural and linguistic diversity in Africa
9:27 Opportunities in content management and moderation
14:06 Positioning Ghana as a long-term BPO hub
19:19 1st Class Lounge
22:34 The evolution of the BPO industry in Africa
27:41 Driving global customer experience and cultural alignment
31:29 Contact info and closing
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I'm Rick Denton and I believe the best meals are served outside and require a passport
Episode resources:
Kojo LinkedIn: https://www.linkedin.com/in/kojo-hayford-a521011/
eSAL LLC Website: https://www.esalsolutions.com/
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