The Disappearing Digits CX Storytime, Tales From The Customer Journey podcast

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内容由Russel Lolacher提供。所有播客内容（包括剧集、图形和播客描述）均由 Russel Lolacher 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品，您可以按照此处概述的流程进行操作https://zh.player.fm/legal。

CX Storytime, Tales from the Customer Journey « »
The Disappearing Digits

6y ago 11:22

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内容由Russel Lolacher提供。所有播客内容（包括剧集、图形和播客描述）均由 Russel Lolacher 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品，您可以按照此处概述的流程进行操作https://zh.player.fm/legal。

Customer Experience Storytime host and storyteller Russel Lolacher shares the story of The Disappearing Digits.

In this tale, Paul and Lynn buying a used computer from their son, Joe. Though comfortable with technology, computers frustrate the couple so when put in a position to have to update a software as a service (SAAS) security protection, their customer experience took an unexpected turn. The expected, turned to the unexpected as they worked to protect their computer.
Listen to their story to learn how a SAAS company failed, hiding from their customer, then we will explore what were the emotional impacts from those actions and the actions or strategies you can take to move your customer relationships forward.

If you enjoy the podcast, please subscribe and share with others.
For more, go to relationshipsatwork.ca

Connect with me for more great content!

Sign Up for R@W Notes
Follow on Linkedin
Follow on Instagram
Subscribe on Youtube
Email me anytime

… continue reading

30集单集

Artwork

The Disappearing Digits

CX Storytime, Tales from the Customer Journey

published 6y ago

分享

MP3•单集首页

内容由Russel Lolacher提供。所有播客内容（包括剧集、图形和播客描述）均由 Russel Lolacher 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品，您可以按照此处概述的流程进行操作https://zh.player.fm/legal。

Customer Experience Storytime host and storyteller Russel Lolacher shares the story of The Disappearing Digits.

In this tale, Paul and Lynn buying a used computer from their son, Joe. Though comfortable with technology, computers frustrate the couple so when put in a position to have to update a software as a service (SAAS) security protection, their customer experience took an unexpected turn. The expected, turned to the unexpected as they worked to protect their computer.
Listen to their story to learn how a SAAS company failed, hiding from their customer, then we will explore what were the emotional impacts from those actions and the actions or strategies you can take to move your customer relationships forward.

If you enjoy the podcast, please subscribe and share with others.
For more, go to relationshipsatwork.ca

Connect with me for more great content!

Sign Up for R@W Notes
Follow on Linkedin
Follow on Instagram
Subscribe on Youtube
Email me anytime

… continue reading

30集单集

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