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Ep#37: Why your customer experience will fail if you ignore EX
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内容由Dr. Dani Chesson and Designer Peter Allan, Dr. Dani Chesson, and Designer Peter Allan提供。所有播客内容（包括剧集、图形和播客描述）均由 Dr. Dani Chesson and Designer Peter Allan, Dr. Dani Chesson, and Designer Peter Allan 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品，您可以按照此处概述的流程进行操作https://zh.player.fm/legal。
We often focus on creating a seamless customer experience (CX), but what happens when we ignore employee experience (EX)? In this episode, Dr. Dani and Designer Peter dive into the often-overlooked connection between EX and CX, exploring why great customer experiences depend on happy, engaged employees.
In this episode, you will:
• understand the direct relationship between employee experience and customer satisfaction
• learn why neglecting EX leads to higher turnover, lower productivity, and poor CX outcomes
• discover practical ways to improve EX and elevate your overall business performance
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