A Conversation with Ron Lacy: How Digital Assistants Improve Patient Engagement in the Specialty Pharmaceutical Services Industry

Digital Conversations

内容由Greg Kefer, CMO, Lifelink Systems and Lifelink Systems提供。所有播客内容（包括剧集、图形和播客描述）均由 Greg Kefer, CMO, Lifelink Systems and Lifelink Systems 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品，您可以按照此处概述的流程进行操作https://zh.player.fm/legal。

4y ago 23:31

MP3•单集首页

There are countless specialty products that get prescribed each day. In the specialty pharmaceutical space, patients often require additional support to access treatment, determine coverage of benefits, understand how to administer therapies, manage potential side effects, and much more. Case managers work directly with patients to enroll them in care programs and support them on their journeys to better health.

In this episode, Ron Lacy, VP of Products and Innovation at UBC, a leading provider of pharmaceutical support services, sat down with us to discuss how they help patients navigate complex care journeys that often accompany specialty therapies, and how they are innovating with conversational artificial intelligence (AI) to improve care outcomes.

UBC has integrated digital assistants into various patient support programs. By augmenting the human teams with automated conversational chatbots, UBC is delivering increased patient engagement rates and ultimately better outcomes for patients.

67集单集