Healthcare Chatbots: Stories from the Front Lines

Digital Conversations

内容由Greg Kefer, CMO, Lifelink Systems and Lifelink Systems提供。所有播客内容（包括剧集、图形和播客描述）均由 Greg Kefer, CMO, Lifelink Systems and Lifelink Systems 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品，您可以按照此处概述的流程进行操作https://zh.player.fm/legal。

5y ago 12:36

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When it comes to next-gen innovation, discussions typically tend to be academic and conceptual. Sometimes, it’s insightful to hear from the client managers who run the implementations and are responsible for ensuring the cool new technology works. This kind of real-world, feet-on-the-street perspective, based on actual experiences, is often eye opening.

In this episode of Digital Conversations, Greg Kefer was joined by Kelly How, who shared a dose of interesting chatbot reality with us. Kelly is a client services manager who leads conversational technology projects at several large hospitals and pharmaceutical companies. As part of the discussion, we touched on a few topics:

Conversational chatbots vs. traditional technology project dynamics
A new class of A/B testing for optimizing patient engagement
Conversation-level behavioral insights and their impact on ROI and NPS

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