AI-Powered Tools Save Physicians Time and Enhance Doctor-Patient Conversations with Dr. Michael Sherling ModMed TRANSCRIPT

Empowered Patient Podcast

Dr. Michael Sherling, Co-Founder, Chief Medical Officer, and Strategy Officer at ModMed, aims to save time for physicians and patients by reducing administrative burden through technology. Their AI-based solutions focus on automating mundane tasks like fax routing and documentation and can passively transcribe doctor-patient conversations to generate structured notes. The interface is designed to be simple and unobtrusive, minimizing extra clicks or steps for the doctors to review and accept the AI's recommendations.

Michael explains, "Our approach to AI is focused on curing the drudgery of healthcare. What I mean by that is using any kind of tool to reduce the burden of documentation for staff, providers, and people in the back office. That's really what we're focused on. We're not so focused on how to improve diagnoses or any of the clinical aspects of healthcare but more on the administrative burden."

"We're still in the development phase of our AI strategy, but there are two products that we're pretty far along on. One is around AI fax routing. It's how we can basically recognize faxes that come in and then route them to the correct patients and the correct category in the chart. It's amazing today that medical practices in 2024 rely on faxes as much as they do, but they do."

"The truth of the matter is there's just so much burden on doctors. If they have a 15-minute visit, they may be spending half the time or more just trying to capture all the information. Some of it has to do with the patient's complaint in front of them, but some is just administrative stuff. We're trying to reduce that so that doctor-patient relationship can be center stage. How is it different? Well, our solution is on an iPad, which I think is great because it's unobtrusive. It's a great form factor that brings the patient and the doctor together. The model itself is specialty-specific."

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