Ask Marc – Employee experience

Innovating experiences with service design | Smaply podcast

How can employee experience help you bring service design to your organization and what projects you can tackle at the beginning?

Please find the video, transcript, screenshots, and more resources on this episode on https://www.smaply.com/blog/ask-marc-employee-experience

Overview

[02:46] Is employee experience a good thing to start with service design in an organization?

[07:11] Do you rather suggest a short term research or a long term research to learn more about employee experience?

[11:04] How can I motivate employees to participate in the employee experience and get buy in for such activities?

[13:16] Is it better to follow several initiatives for a better employee experience, or integrate them to a single one driven by service design?

[15:32] How do you deal with the fact that team participants are users too of a possible solution?

[17:52] How do you build trust among stakeholders when working on a service design project focused on employee experience?

[24:34] When should I do a journey map when the blueprint and process map?

[28:22] What are your tips for getting started with prototyping, especially for non-digital experiences?

[30:47] What synergies do you identify between service design and agile?