Ask Marc – Stakeholder maps

Innovating experiences with service design | Smaply podcast

内容由Smaply提供。所有播客内容（包括剧集、图形和播客描述）均由 Smaply 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品，您可以按照此处概述的流程进行操作https://zh.player.fm/legal。

4y ago 29:44

MP3•单集首页

In this session, we talked about the what and why of stakeholder maps, how to create and analyze them, and other types of system maps (value network maps and ecosystem maps). Also you'll get to know different use cases of stakeholder maps.

Please find the video, transcript, screenshots and more resources on this episode onhttps://www.smaply.com/blog/ask-marc-stakeholder-maps

Overview

[01:40] Introduction

[07:25] Who should complete a stakeholder map?

[09:30] How do stakeholder maps interact with other features of Smaply?

[12:10] What are best practices for identifying stakeholders for digital transformation in the public sector?

[18:50] How do you explore and identify conflicts between stakeholders?

[21:20] How frequently do systems change and therefore also the system maps?

[22:45] How do you find and choose relevant stakeholders?

[25:10] Who are we putting at the center and how complex do we want to make our maps?

19集单集

#MBA #Higher Education #Business #Podcasting Education #Marketing #Smaply #Service Design #Journey Map #Design Thinking #Customer Experience #User Experience #Employee Experience #Human Centered Design #Customer Journey #Innovation #Experience Design