It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
…
continue reading
内容由InspireCast Customer Experience Podcast and Quadient - Mirza Baig提供。所有播客内容（包括剧集、图形和播客描述）均由 InspireCast Customer Experience Podcast and Quadient - Mirza Baig 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品，您可以按照此处概述的流程进行操作https://zh.player.fm/legal。
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PODCAST: 'The Impact of #CX today' w/ @RodStrother of @StarHub in Singapore
Manage episode 190207633 series 1078581
内容由InspireCast Customer Experience Podcast and Quadient - Mirza Baig提供。所有播客内容（包括剧集、图形和播客描述）均由 InspireCast Customer Experience Podcast and Quadient - Mirza Baig 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品，您可以按照此处概述的流程进行操作https://zh.player.fm/legal。
Customer experience is a key competitive differentiator for business today. Now, the battle has gone beyond products, prices, and promotions. Brands must engage with customers thoroughly, on the levels of personal preferences and emotions, in order to keep them coming back for more. In this InspireCast podcast, with our special correspondent in Singapore, Julie Simon, she interviews digital experience expert Rod Strother of Starhub (Singapore's leading info-communications company) where, he shares his thoughts on customer experience, the impact of digital transformation, views on the “customer-first” mindset in light of today’s digital consumers, practical steps on how organizations can evolve their business models to remain relevant to their audiences and finally, views on omni-channel communications. This episode of the InspireCast is a must-listen for any CX professionals wanting to learn from a true CX and digital experience guru.
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Manage episode 190207633 series 1078581
内容由InspireCast Customer Experience Podcast and Quadient - Mirza Baig提供。所有播客内容（包括剧集、图形和播客描述）均由 InspireCast Customer Experience Podcast and Quadient - Mirza Baig 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品，您可以按照此处概述的流程进行操作https://zh.player.fm/legal。
Customer experience is a key competitive differentiator for business today. Now, the battle has gone beyond products, prices, and promotions. Brands must engage with customers thoroughly, on the levels of personal preferences and emotions, in order to keep them coming back for more. In this InspireCast podcast, with our special correspondent in Singapore, Julie Simon, she interviews digital experience expert Rod Strother of Starhub (Singapore's leading info-communications company) where, he shares his thoughts on customer experience, the impact of digital transformation, views on the “customer-first” mindset in light of today’s digital consumers, practical steps on how organizations can evolve their business models to remain relevant to their audiences and finally, views on omni-channel communications. This episode of the InspireCast is a must-listen for any CX professionals wanting to learn from a true CX and digital experience guru.
…
continue reading
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类似 InspireCast Customer Experience Podcast 的节目
It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
…
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continue reading
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A bootstrappers podcast for founders, entrepreneurs, visionaries and dreamers who are building businesses from the ground up without the taking on debt or selling equity. Here we cover marketing, sales, organization and mindset issues that matter to you
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continue reading
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…
continue reading
Wharton faculty and industry leaders discuss their latest research, books, and relevant business topics. Hosted on Acast. See acast.com/privacy for more information.
…
continue reading
Custom Manufacturing Industry podcast is an entrepreneurship and motivational podcast on all platforms, hosted by Aaron Clippinger. Being CEO of multiple companies including the signage industry and the software industry, Aaron has over 20 years of consulting and business management. His software has grown internationally and with over a billion dollars annually going through the software. Using his Accounting degree, Aaron will be talking about his organizational ways to get things done. Hi ...
…
continue reading
In each episode of "Goldman Sachs Exchanges," people from the firm share their insights on developments shaping industries, markets and the global economy.
…
continue reading
Montgomery & Co. is a weekly podcast where WNBA champion and part-owner of the Atlanta Dream Renee Montgomery is joined by her mother Bertela Montgomery, her sister Nicole Young and her wife Sirena Grace as they chart a unique path through the business world as four black and brown women keeping their family first at all times. Both insightful and compelling, this one-of-a-kind talk show combines interviews with some of the world’s top innovators & entrepreneurs with sports and culture conve ...
…
continue reading
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