94 | Scheduling Tetris

Lactation Business Coaching with Annie and Leah

Today we are diving into the crazy world of scheduling. From juggling multiple locations to dealing with holiday madness, we are sharing our secrets and survival tactics.

Leah explains her scheduling system, which involves multiple providers and locations, and the crucial role that her administrative assistant, Amanda, plays in orchestrating the chaos (and why she should get a raise).

Annie explains how she navigates the nuances of handling interns and a recently expanded office schedule by implementing a more automated system to minimize the back-and-forth with her clients.

There isn’t a one-size-fits all solution to scheduling but we hope hearing how we handle scheduling will help you with recreating your own.

“When it feels crazy stressful and I'm like, we're never going to figure this out. I always just tell myself it always works out.”

In this episode, we will cover:

• Managing complicated schedules (2:19)
• The importance of having clear communication with your team (6:08)
• Creating waitlists to help with meeting client needs (12:05)
• Handling cancellations (25:17)

Each month we host a live Deeper Dive so you can connect with us, our special guests, and each other + get lifetime access to the recording!

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About Us

Leah Jolly is a private practice IBCLC with Bay Area Breastfeeding in Houston, Texas.

Annie Frisbie is a private practice IBCLC serving Queens and Brooklyn in New York City and the creator of the Lactation Consultant Private Practice Toolkit.

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