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#86 - Redefining the Roofing Industry: Ami Feller on Women's Impact and Team Building
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Welcome to another empowering episode of Ladies Kickin' Ass, where we are joined by Ami Feller, a visionary leader in the home services industry. Ami is renowned for her innovative approach to business management, particularly in fostering employee satisfaction and creating a strong sense of team ownership.
Host Tanya Wilson sits down with Ami Feller to discuss the critical role of employee happiness and collaboration in building a successful business. This episode delves into the strategies Ami employs to ensure her team is not only satisfied but also invested in the company's success. Listeners will gain insights into creating a positive work environment, handling customer complaints effectively, and empowering employees to feel like owners of the business.
5 Key Discussion Points:
Employee Well-being as a Business Priority:Ami emphasizes the direct correlation between employee happiness and customer satisfaction. She shares her policy of offering paid notice periods, explaining how this respects employees' choices while maintaining a positive work environment.
Collaborative Approach to Problem-Solving:The conversation highlights the importance of teamwork in addressing issues and mistakes. Ami describes her non-judgmental, collaborative method of resolving customer complaints, which not only solves problems but also strengthens team dynamics.
Empowering Employees as Business Owners:Ami discusses her unique approach to making each team member feel like an owner of the business. This strategy, she explains, leads to a deeper commitment to the company’s success and a more cohesive work environment.
Challenges and Opportunities for Women in Roofing:Tanya and Ami explore the specific challenges and advantages for women in the roofing and home services industry. They discuss recruitment strategies and the importance of creating inclusive workplaces.
The Impact of Supportive Facilities like In-House Daycare:Addressing the need for supportive work environments, Ami talks about the significance of providing facilities like affordable in-house daycare, which helps in creating a more inclusive and employee-friendly workplace.
This episode offers a wealth of knowledge for anyone interested in business management, team dynamics, and employee satisfaction. Ami Feller's insights and experiences provide practical advice on creating a thriving work environment where everyone feels valued and invested. Her approach to leadership and team empowerment serves as an inspiring model for businesses aiming to achieve success through a happy and collaborative workforce.
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