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How Hitachi Vantara Built Custom Service Management Tools With Caspio
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内容由Paul Quirk, VP of Customer Success at Caspio, Paul Quirk, and VP of Customer Success at Caspio提供。所有播客内容（包括剧集、图形和播客描述）均由 Paul Quirk, VP of Customer Success at Caspio, Paul Quirk, and VP of Customer Success at Caspio 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品，您可以按照此处概述的流程进行操作https://zh.player.fm/legal。
In this episode of “Low Code/High Impact,” Glen Lomond, strategist for the global partner organization at Hitachi, Ltd., shares insights on developing "as a service" practices for partners worldwide. He highlights Hitachi’s focus on data management, hybrid cloud, IoT and AI, as well as their strategic shift towards mid-market solutions.
Glen discusses Hitachi's two-year journey as a Caspio customer, transitioning from Excel spreadsheets to web apps. He details the development of internal tools for the sales team's pre-sales process, partner management and service management. These tools feature a central location with role-based control and approval processes, including a rate card calculator, significantly enhancing efficiency and collaboration across Hitachi’s operations in 160 countries.
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