How AI Agents Are Transforming Customer Support, with Decagon’s Jesse Zhang

No Priors: Artificial Intelligence | Technology | Startups

内容由Conviction提供。所有播客内容（包括剧集、图形和播客描述）均由 Conviction 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品，您可以按照此处概述的流程进行操作https://zh.player.fm/legal。

11d ago 30:09

MP3•单集首页

Today on No Priors, co-founder and CEO of Decagon, Jesse Zhang, joins Elad to discuss the future of agentic customer support. Decagon provides AI-powered customer interactions for companies like Rippling, Notion, Duolingo, Classpass, Substack, Vanta, Eventbrite, and more. Jesse shares the thesis behind starting Decagon, why he sees customer support as the ideal entry point for agentic technology, and what areas of AI excite him most. They also discuss voice-based interfaces, issues with latency in current capabilities, and the connection between young math olympiad communities and today’s AI startups.

Show Notes:

0:00 Introduction

0:30 Starting Decagon

3:15 Business impact of adopting agents for customer support and customer ops

8:00 AI infrastructure and models for customer success agents

12:05 Voice-based capabilities and text-to-speech engines

15:00 Combatting latency

16:25 Crossover of math and AI communities

21:12 Exciting areas of AI

25:29 Strengths and weaknesses of agents

99集单集