EP 120: The Multigenerational Dental Office with Michelle Coker and Matt Nelson

Nobody Told Me That! with Teresa Duncan

Don't forget to check out the video episode on YouTube!

Great employees are worth their weight in gold. Managing them is usually the most taxing part of the job. Different personalities, different ages - all of it comes with pros and cons. My guests - Michelle Coker and Matt Nelson from the California Dental Association - help offices with these challenges every day. We unpacked the nuanced dynamics of workplace communication and the generational differences coloring today's dental practices. I hope it’s helpful!

We tackled these topics:

• Workplace Communication

• Onboarding & Training Importance

• Generational Differences

• Open Dialogue

• Effective Team Management

• Gender Dynamics in Dentistry

• Employee Mental Health

• The Value of Mentoring and Support

Connect with Matt Nelson: LinkedIn | Email

Connect with Michelle Coker: LinkedIn | Email

California Dental Association: Website

Conflict Management Book Recommendation by Matt: The Five Dysfunctions of a Team

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My new insurance course is out! Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment.

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Visit odysseymgmt.com to check out my book, webinars and courses.

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Don’t forget to check out my other podcast Chew on This - A Dental Podcast!

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