Not Another Bot: The Generative AI Show podcast

#Tech #MBA #Business #Marketing #Tara Shankar Jana #Tara Shankar #Automation Leaders #Automation #Information Technology #Customer Experience #Digital Transformation #Human Resources #Technology #Conversational AI #Generative AI #Employee Experience

30:21

Hitting plateaus is a common milestone in business, but there’s a difference between stability and a rut. In the last installment of this season, we’ll dive into the ways small business owners push beyond plateaus and find new ways to achieve revenue growth. Jannese and Austin wrap up their time in Nashville, Tennessee with a wonderful visit to N.B. Goods to speak with owner Camille Alston . Camille details the times where she hit a wall with profits, the strategies she implemented to increase revenue, what worked, what didn’t, and the important lessons she learned in the process. You won’t want to miss this informative final chapter! Learn more about how QuickBooks can help you grow your business: QuickBooks.com See omnystudio.com/listener for privacy information.…

Not Another Bot: The Generative AI Show

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This is Not Another Bot: The Generative AI Show. Each month, we chat with leading experts in the fields of customer and employee experience, unpacking complex topics and demystifying the technology behind it all. In the simplest terms - we’re here to geek out about Generative AI, automation and the future of conversational experiences!

17集单集

Not Another Bot: The Generative AI Show

updated 大约1年之前

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17集单集

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Not Another Bot: The Generative AI Show

1
AI's Dual Role in Cybersecurity Threats and Defenses with Brian Drake of Accrete AI 36:46

1 year之前36:46

36:46

Generative AI is taking center stage, but is your enterprise still watching from the sidelines? Come on in, and let's fix that! Welcome to Not Another Bot: The Generative AI Show , where we unpack and help you understand the rapidly evolving space of conversational experiences and the technology behind it all. I’m your host, TJ, and today, we are pleased to welcome Brian Drake , Federal Chief Technology Officer at Accrete AI . Join us as we delve into the current cybersecurity landscape, the threats posed by AI and advanced technologies, and how AI helps fortify cybersecurity defense. Brian also shares insights on the future of cybersecurity, how AI and machine learning can enhance cyber threat intelligence, and what role ethics play in privacy, cybersecurity, and the future of AI. With over two decades of experience in management consulting and the defense, intelligence, and security sectors, Brian excels at connecting technical and non-technical groups. His expertise spans strategic planning, business development, artificial intelligence, cybersecurity, innovation, policy analysis, technology consulting, and change management to enhance technology use and growth. Brian also serves as the President of the Defense Intelligence Memorial Foundation, which provides scholarships to families of fallen Defense Intelligence officers. Before this, he spent nearly 12 years at the Defence Intelligence Agency. Throughout his career, Brian has received several awards, including the DASA Awards Judge 2022 by the DevOps Agile Skills Association, the 2021 Federal 100 Award by Federal Computer Week, and the DIA Director’s Innovation Team Award in 2019. Episode Resources: Brian Drake on LinkedIn Brian Drake on X Accrete AI Website Defense Intelligence Memorial Foundation Website Capitol Technology University Website The Government has an Espionage Problem Article Not Another Bot: The Generative AI Show is handcrafted by our friends over at: fame.so…

Not Another Bot: The Generative AI Show

1
The Challenges and Long Road Ahead in AI Development and Deployment with Ayman Husain of Microsoft 32:13

1 year之前32:13

32:13

Generative AI is taking center stage, but is your enterprise still watching from the sidelines? Come on in, and let's fix that! Welcome to Not Another Bot: The Generative AI Show , where we unpack and help you understand the rapidly evolving space of conversational experiences and the technology behind it all. I’m your host, TJ, and today, we are pleased to welcome Ayman Husain , Director of Customer Success, Data, AI and Advanced Analytics, and Azure Intelligent Cloud at Microsoft . Join us as we discuss the importance of data protection in industries and the potential biases that can arise when training AI models on limited data. Ayman uses healthcare as an example, emphasizing the need for diverse genetic data to ensure medicine works for all populations. We also explore the impact of AI in creative industries, such as content creation, and the need for continuous learning and education in the field of AI. The conversation concludes with a recognition of the long path ahead in AI development and deployment. Ayman is a seasoned technologist and change leader who specializes in artificial intelligence, big data, and cloud-first native application design. With a focus on customer success, he helps Microsoft customers navigate their digital transformation with a digital-first journey, built and powered by Microsoft solutions such as Azure Open AI, Microsoft Azure, Microsoft 365, and Microsoft Dynamics 365. His expertise in cloud, high-performance computing, and hyper-scaling data centers enables him to deliver innovative and resilient solutions that help businesses thrive in today's rapidly evolving technological landscape. Episode Resources: Ayman Husain on LinkedIn Microsoft Website Not Another Bot: The Generative AI Show is handcrafted by our friends over at: fame.so…

Not Another Bot: The Generative AI Show

1
The Velcro Principle: Aligning Values, Leadership, and Reputation In Customer Service with Yoram Baltinester, VP of CS at Trilogy 41:30

1 year之前41:30

41:30

Generative AI is taking center stage, but is your enterprise still watching from the sidelines? Come on in, and let's fix that! Welcome to Not Another Bot: The Generative AI Show , where we unpack and help you understand the rapidly evolving space of conversational experiences and the technology behind it all. I’m your host, TJ, and today, we are pleased to welcome Yoran Baltinester , Vice President of Customer Service, at Trilogy , a SaaS platform enabling software companies to become more efficient and profitable by streamlining business processes. Join them as they discuss the importance of a customer-centric culture and reputation management in the evolving world of conversational experiences. They also explore the impact of AI on customer support dynamics and brand reputation. Yoram's advice is encapsulated in the acronym Velcro, emphasizing the interconnectedness of values, leadership, customer experience, reputation, and market ownership. Here are some key touchpoints that we cover in this episode: Yoram’s journey from an entrepreneur to an author and coach The relationship between customer success, support, and a brand's reputation The impact of AI and automation on customer support dynamics and brand reputation Significance of customer engagement metrics like CSAT and NPS in sculpting and preserving a brand's image Yoram unpacks the Velcro principle Yoram is a customer-centric culture implementer and passionate about making Customer Success, Customer Support, and Customer Service teams, systems, and processes run better, and has successfully implemented it repeatedly at both small and large companies. His native environment is a B2B or B2C SaaS company from the early stages to series B. Yoram has over 24 years of experience in the customer service domain. He is a 2X International best-selling author and a transition coach at the Honor Foundation. Episode Resources: Yoram Baltinester on LinkedIn Trilogy Website Not Another Bot: The Generative AI Show is handcrafted by our friends over at: fame.so…

Not Another Bot: The Generative AI Show

1
AI Integration for Human Augmentation in Healthcare: Insights from Ganesh Padmanabhan, Founder and CEO of Autonomize 33:42

1 year之前33:42

33:42

Generative AI is taking center stage, but is your enterprise still watching from the sidelines? Come on in, and let's fix that! Welcome to Not Another Bot: The Generative AI Show , where we unpack and help you understand the rapidly evolving space of conversational experiences and the technology behind it all. I’m your host, TJ, and today, we are pleased to welcome Ganesh Padmanabhan , Founder and CEO of Autonomize , a human-centered AI company that automates insights from multi-structured clinical and biomedical data to augment healthcare outcomes. Join us as we discuss the integration of AI in human augmentation and its potential impact on the healthcare industry. We explore the benefits and challenges of AI, particularly in healthcare, and emphasize the importance of maintaining a balance between enhancing human capabilities and respecting individual rights. Here are some key touchpoints that we cover in this episode: The potential for AI to augment human intelligence and capabilities Ethical concerns around generative AI The need for collaboration between AI developers and users The future of augmented reality Ganesh is an accomplished business executive , entrepreneur, podcast host, and founder with deep expertise in data and AI-related businesses. He is passionate about using technology to solve the biggest challenges of humankind and is an advocate of the power of AI to augment human potential. He emphasises the ethical use of data and AI and using technology as a global equalizer to create opportunities for all. Episode Resources: Ganesh Padmanabhan on LinkedIn Ganesh Padmanabhan on Twitter Autonomize Website Not Another Bot: The Generative AI Show is handcrafted by our friends over at: fame.so…

Not Another Bot: The Generative AI Show

1
Generative AI: The Game Changer in Cloud Computing with David Linthicum of Deloitte Consulting 37:11

1 year之前37:11

37:11

Generative AI is taking center stage, but is your enterprise still watching from the sidelines? Come on in, and let's fix that! Welcome to Not Another Bot: The Generative AI Show , where we unpack and help you understand the rapidly evolving space of conversational experiences and the technology behind it all. I’m your host, TJ, and today we are pleased to welcome David Linthicum, author of over twelve books on Enterprise Computing and the Chief Cloud Strategy Officer at Deloitte Consulting . Join us as we discuss the game-changing role of generative AI in cloud computing. David delves into the challenges businesses face in adopting this technology, including the shortage of skilled talent and the need for industry-specific use cases. He also offers valuable insights on choosing the right cloud providers, protecting data and privacy, and balancing digital transformation with human connections. Here are some key touchpoints that we cover in this episode: The challenges of mass integration of Generative AI in cloud computing The game-changing potential of AI in cloud computing Choosing cloud providers for scalability and performance considerations Tackling data privacy in the AI world Why businesses need to retrofit their security solutions With over 30 years of experience in enterprise technology, David Linthicum is a globally recognized thought leader, innovator, and influencer in cloud computing, AI, and cybersecurity. He is the author of over 15 best-selling books and is also a frequent keynote speaker, podcast host, and media contributor on topics related to digital transformation, cloud architecture, AI, and cloud security. David leads the cloud technology strategy and architecture practice at Deloitte Consulting, where he creates and delivers innovative solutions for global clients across various industries. Episode Resources: David Linthicum on LinkedIn David Linthicum on Twitter Deloitte Consulting website Not Another Bot: The Generative AI Show is handcrafted by our friends over at: fame.so…

Not Another Bot: The Generative AI Show

1
Transforming B2B Enterprises with AI and Cloud Computing: Insights from Tushar Kant of Amazon Web Services 23:53

1 year之前23:53

23:53

Generative AI is taking center stage, but is your enterprise still watching from the sidelines? Come on in, and let's fix that! Welcome to Not Another Bot: The Generative AI Show , where we unpack and help you understand the rapidly evolving space of conversational experiences and the technology behind it all. I’m your host, TJ, and our guest today is Tushar Kant . Tushar wears the hats of Product Management Leader - Artificial Intelligence and Cloud Computing at Amazon Web Services and the Head of Generative AI COE (Center of Excellence) at FalconX Accelerator . Join us as we discuss the transformative impact of AI on B2B enterprises. Join us as we discuss the transformative impact of AI on B2B enterprises. Tushar highlights the need for thorough training and testing of AI models and explores the use of generative AI in creating tailored solutions for specific industries. The conversation also touches on data privacy, automation in customer support, and the future of generative AI in B2B innovations. Here are some key touchpoints that we cover in this episode: The transformative impact of AI on B2B enterprises Differentiating operational, tactical, and strategic decision-making levels The need for thorough training and testing of AI models The challenge of ensuring data privacy while leveraging generative AI Accelerated adoption of AI at B2B companies Tushar Kant has more than 20 years of Industry Experience across Silicon Valley and Wall Street, at Amazon Web Services, VMware, Facebook, Intel Corp., Sun Microsystems, Bank of America Securities, and GE Capital. He has worked in diverse fields spanning Artificial Intelligence and Machine Learning, Cloud Computing, Semiconductors, and Security. Tushar has led large Product Management Teams to build Multi-Hundred-Million-Dollar businesses in collaboration with Engineering, Sales, and Marketing. Take advantage of this opportunity to learn from an industry expert on implementing AI in your organization to unlock the potential of your big data. Episode Resources: Tushar Kant on LinkedIn Amazon Web Services Website website Not Another Bot: The Generative AI Show is handcrafted by our friends over at: fame.so…

Not Another Bot: The Generative AI Show

1
Part 2: Combining Empathy with AI to Enhance Customer Experience with Dr Natalie Petouhoff, AI Consultant 24:20

1 year之前24:20

24:20

Welcome to Not Another Bot: The Generative AI Show , where we unpack and help you understand the rapidly evolving space of conversational experiences and the technology behind it all. I’m your host, TJ, and our guest today is Dr. Natalie Petouhoff . Natalie is a renowned business consultant in technology, business transformation, and customer and employee experience. An entrepreneurial community of business leaders, executives, and entrepreneurs. Our conversation pivots around how combining AI with human empathy can enhance customer experience. Some of the touchpoints we cover include: The value of empathy in designing customer experiences The importance of trust and privacy in AI interactions The future of large language models like Chat GPT Combining AI with human empathy to drive customer experience Exploring the world of fully autonomous customer experience Natalie has worn multiple hats over a 24-year career, including working with brands and CX leaders in an advisory role, as a management consultant/systems integrator, and as a technology consultant for private equity firms and investors. Her skill set includes specialization in AI, Customer/Employee Experience, Sales Enablement, and Business and Organizational Transformation. She has worked at global brands, including PWC, Hitachi Consulting, and Forrester. Episode Resources: Dr. Natalie Petouhoff on LinkedIn Dr. Natalie Petouhoff on Twitter Website Not Another Bot: The Generative AI Show is handcrafted by our friends over at: fame.so…

Not Another Bot: The Generative AI Show

2 years之前27:58