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E4: Transforming Customer Services from Cost to Revenue - with Breanna Moreno

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Manage episode 419618602 series 3549895
内容由parcelLab提供。所有播客内容(包括剧集、图形和播客描述)均由 parcelLab 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品,您可以按照此处概述的流程进行操作https://zh.player.fm/legal

In today's episode, we're joined by Breanna Moreno, VP of Customer Experience at True Classic, recorded live on the conference floor at ShopTalk 2024 in Las Vegas!
Breanna joins us to discuss how True Classic pivoted from being a cost center in Customer Services to becoming a revenue-generating machine.
We also learn how True Classic's culture is crucial for the scalability of the Customer Services operation, whilst discussing how you can get bigger and better outcomes with less resource.

Happy listening - make you sure you subscribe to stay up-to-date on future episodes!
Follow us to learn about all things post-purchase experience:

  continue reading

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Artwork
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Manage episode 419618602 series 3549895
内容由parcelLab提供。所有播客内容(包括剧集、图形和播客描述)均由 parcelLab 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品,您可以按照此处概述的流程进行操作https://zh.player.fm/legal

In today's episode, we're joined by Breanna Moreno, VP of Customer Experience at True Classic, recorded live on the conference floor at ShopTalk 2024 in Las Vegas!
Breanna joins us to discuss how True Classic pivoted from being a cost center in Customer Services to becoming a revenue-generating machine.
We also learn how True Classic's culture is crucial for the scalability of the Customer Services operation, whilst discussing how you can get bigger and better outcomes with less resource.

Happy listening - make you sure you subscribe to stay up-to-date on future episodes!
Follow us to learn about all things post-purchase experience:

  continue reading

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