The Partnership Economy explores the power of partnerships through candid conversations and stories with industry leaders. Our hosts, David A. Yovanno, CEO and Todd Crawford, Co-founder, of impact.com, unpack the future of partnerships as a lever for scale and an opportunity to put the consumer first.
…
continue reading
内容由Gregorio Uglioni提供。所有播客内容（包括剧集、图形和播客描述）均由 Gregorio Uglioni 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品，您可以按照此处概述的流程进行操作https://zh.player.fm/legal。
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How To Transform Data Into Insights
Manage episode 453096724 series 3333377
内容由Gregorio Uglioni提供。所有播客内容（包括剧集、图形和播客描述）均由 Gregorio Uglioni 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品，您可以按照此处概述的流程进行操作https://zh.player.fm/legal。
Why You Can't-Miss This Episode
This episode of the CX Goalkeeper Podcast dives into the fascinating world of data transformation with Michela Greco. Discover how data quality fuels insights that drive exceptional customer experiences, actionable strategies to maintain data standards, and the human touch required to create impactful outcomes. Michela shares her journey and practical tips to help businesses bridge the gap between numbers and meaningful decisions.
About Michela Greco
Expert in CRM, Customer Data, and Customer Service platform implementation
- Sales support
- Data analysis & insights
- Customer experience passionate
Relevant Links
linkedin.com/in/michela-greco-crm-04061986
The Top 3 Key Learnings
Data Quality is Key: Accurate, complete, and consistent data is the foundation for reliable insights, actionable reports, and meaningful customer engagement.
Cross-Functional Collaboration: Breaking down silos between departments ensures a unified customer view and fosters better decision-making.
Continuous Monitoring and Accountability: Periodic data checks and team accountability maintain high data standards, supporting long-term system usability and trust.
Chapters
00:00 Introduction and Guest Presentation
03:01 Core Values and Professional Journey
04:30 Defining Data Quality in Customer Experience
08:42 Ensuring Data Quality Over Time
14:48 Extracting Insights from Data
18:51 Example of Effective Data Integration
21:45 Future of Customer Experience
22:02 Contact Information and Closing Remarks
Keywords
data transformation, data quality, actionable insights, customer experience, CX podcast, Michela Greco, cross-functional collaboration, system usability, customer engagement, tailored experiences, unified customer view, data silos, business insights, CX Goalkeeper
Did you enjoy this blog? Share your thoughts, and let us know how we can improve!
Please follow and subscribe to the CX Goalkeeper Podcast:
Apple Podcast: https://apple.co/3qYr4nh
Spotify: https://bit.ly/3GhCGXeCXGK
Thank you for being part of the CX Goalkeeper journey!
235集单集
How To Transform Data Into Insights
THE CX GOALKEEPER - Business Transformation, Customer Experience, and Leadership
分享
Manage episode 453096724 series 3333377
内容由Gregorio Uglioni提供。所有播客内容（包括剧集、图形和播客描述）均由 Gregorio Uglioni 或其播客平台合作伙伴直接上传和提供。如果您认为有人在未经您许可的情况下使用您的受版权保护的作品，您可以按照此处概述的流程进行操作https://zh.player.fm/legal。
Why You Can't-Miss This Episode
This episode of the CX Goalkeeper Podcast dives into the fascinating world of data transformation with Michela Greco. Discover how data quality fuels insights that drive exceptional customer experiences, actionable strategies to maintain data standards, and the human touch required to create impactful outcomes. Michela shares her journey and practical tips to help businesses bridge the gap between numbers and meaningful decisions.
About Michela Greco
Expert in CRM, Customer Data, and Customer Service platform implementation
- Sales support
- Data analysis & insights
- Customer experience passionate
Relevant Links
linkedin.com/in/michela-greco-crm-04061986
The Top 3 Key Learnings
Data Quality is Key: Accurate, complete, and consistent data is the foundation for reliable insights, actionable reports, and meaningful customer engagement.
Cross-Functional Collaboration: Breaking down silos between departments ensures a unified customer view and fosters better decision-making.
Continuous Monitoring and Accountability: Periodic data checks and team accountability maintain high data standards, supporting long-term system usability and trust.
Chapters
00:00 Introduction and Guest Presentation
03:01 Core Values and Professional Journey
04:30 Defining Data Quality in Customer Experience
08:42 Ensuring Data Quality Over Time
14:48 Extracting Insights from Data
18:51 Example of Effective Data Integration
21:45 Future of Customer Experience
22:02 Contact Information and Closing Remarks
Keywords
data transformation, data quality, actionable insights, customer experience, CX podcast, Michela Greco, cross-functional collaboration, system usability, customer engagement, tailored experiences, unified customer view, data silos, business insights, CX Goalkeeper
Did you enjoy this blog? Share your thoughts, and let us know how we can improve!
Please follow and subscribe to the CX Goalkeeper Podcast:
Apple Podcast: https://apple.co/3qYr4nh
Spotify: https://bit.ly/3GhCGXeCXGK
Thank you for being part of the CX Goalkeeper journey!
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类似 THE CX GOALKEEPER - Business Transformation, Customer Experience, and Leadership 的节目
The Partnership Economy explores the power of partnerships through candid conversations and stories with industry leaders. Our hosts, David A. Yovanno, CEO and Todd Crawford, Co-founder, of impact.com, unpack the future of partnerships as a lever for scale and an opportunity to put the consumer first.
…
continue reading
Alessandro Bogliari, CEO and Co-Founder of The Influencer Marketing Factory, a global influencer marketing agency, talks with great guests about influencer marketing, social media, the creator economy, social commerce and much more.
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continue reading
It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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Call them changemakers. Call them rule breakers. We call them Redefiners. And in this provocative podcast, we explore how daring leaders from across industries and around the globe are redefining their organizations—and themselves—to create extraordinary impact in today’s rapidly changing world. In each episode, Russell Reynolds Associates Leadership Advisor Hoda Tahoun and former CEO Clarke Murphy host engaging, purposeful conversations with leaders in and out of the business world who shar ...
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Welcome to the What’s Next! Podcast. I’ve met so many brilliant people as I traveled the globe and have had some fascinating conversations that I’ve wished had been recorded so I could share them with you - this podcast was a way for me to recreate those moments and let you in on some fantastic insights. My current conversations center around one objective: what's next for companies and individuals as they look to innovate and grow. I hope these conversations inspire you as much as they have ...
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Rachel Cooke is your guide to leadership and communication, helping you craft a workplace environment you can feel good about. She’ll share tips to help you balance your work and personal life, effectively invest your time, and be mindful about where you’re devoting your energy. Let Rachel help you navigate your path to success—however you define it.
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continue reading
The Craig Groeschel Leadership Podcast offers personal, practical coaching lessons that take the mystery out of leadership. In each episode of the Craig Groeschel Leadership Podcast, Craig brings you empowering insights and easy-to-understand takeaways you can use to lead yourself and lead your team. You’ll learn effective ways to grow as a leader, optimize your time, develop your team, and structure your organization.
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Leading Up is a top-ranking leadership podcast to help you work, lead, and live differently. In Season 7, we’ll shine a light on storytelling, and how it can help aspiring leaders communicate better. Alan Todd, VP of Leadership Development at Udemy, sits down with some of the most thoughtful and exciting leaders, practitioners, and thinkers. Together, we’ll help you unlock your potential and become an even better leader. New episodes drop every Wednesday, so be sure to follow the podcast to ...
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continue reading
A top podcast for healthcare leaders, with over one million downloads, Radio Advisory is your weekly download on how to untangle the industry's most pressing challenges to help leaders like you make the best business decisions for your organization. From unpacking major trends in care delivery—like site-of-care shifts and the rise of high-cost drugs—to demystifying stakeholder dynamics, to shining a spotlight on priorities that may get overlooked, we're here to help. Our hosts and seasoned r ...
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continue reading
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使用Player FM应用程序离线！
使用Player FM应用程序离线！
